CaseBank Technologies to Deliver Keynote Presentation at Field Service USA 2015: “Closed-Loop Support: Making IOT Useful in the Real World”

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CaseBank Will Demonstrate Troubleshooting and Diagnostic Solutions in Booth 311

CaseBank Technologies Inc., the leading provider of software for the identification of equipment performance and reliability defects, has announced that it will be exhibiting at Field Service USA 2015, April 20-23, 2015 in Palm Springs, California. On April 21, John Snow, VP of Marketing and Strategic Alliances at CaseBank, will deliver a keynote presentation on “Closed-Loop Support: Making IOT Useful in the Real World.” CaseBank will also demonstrate its SpotLight® and ChronicX® solutions in Booth #311.

CaseBank fault isolation, defect tracking and reliability tools improve the speed and accuracy of product support by guiding equipment technicians, call centers and support engineers through the service process. Simultaneously, CaseBank solutions gather feedback from the field regarding operational issues and equipment failures, which helps engineers improve product reliability and design.

Regarding Snow’s upcoming keynote presentation on closed-loop support and the Internet of Things, Tony O’Hara, CEO of CaseBank Technologies, said, “Many manufacturers are overwhelmed by a flood of diagnostic data coming from equipment sensors. Most responses to this problem focus on Big Data analytics in an attempt to correlate diagnostic codes with parts replacement. CaseBank technology goes beyond parts replacement, by identifying specific failure modes that reveal underlying causes of performance issues and part failures, so technicians can stop swapping parts and engineers can start corrective actions. We look forward to exhibiting and speaking at Field Service USA to share our expertise in this arena,” said O’Hara.

Held at the Omni Rancho Las Palmas Resort & Spa, Field Service USA 2015 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. The conference draws over 400 senior-level customer and product support executives who represent over 15 different manufacturing verticals, including high tech, telecommunications, automotive, agricultural and medical equipment. Attendees will learn ways to improve customer satisfaction, field support and technician utilization. Worldwide Business Research Field Service conferences have provided service and support executives with best-practice service and support strategies for over a decade. For more information, visit

About CaseBank Technologies

CaseBank’s software solutions improve fault isolation and defect trend analysis of complex equipment and systems—supporting engineers and technicians as they respond to scheduled and unscheduled maintenance events—in a variety of industries, including medical, aviation and defense, rail and transit, automotive, heavy equipment, high technology, energy exploration and extraction, and continuous process industries.

CaseBank’s technology combines anticipated product issues (from engineering) with actual product issues (from service and support) and uses case-based reasoning (CBR), differential diagnostics and other weighting factors (cost, time, etc.) to deliver a faster, more accurate and inexpensive troubleshooting and repair process. With visibility into fleet-wide service histories, engineers can identify recurring or emerging problems to modify service plans, develop corrective actions and redesign components. CaseBank solutions help organizations improve product performance, increase equipment uptime, reduce warranty and service costs, and boost customer satisfaction. For more information, visit

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Andrea Giacomelli
CaseBank Technologies Inc.
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