MIA Honors Volunteer of the Year for Six Years of Tireless Customer Service

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Miami International Airport named Elaine Riedinger its Volunteer Ambassador of the Year at the airport’s annual Volunteer Ambassador Recognition Gala on April 16, in recognition of her six years and 2,538 hours of dedicated, selfless customer service. The 76-year-old Miami Springs resident and community volunteer who rarely misses a day of work received two tickets from American Airlines to travel anywhere in the continental U.S., the Caribbean, Canada or Mexico.

“We are extremely proud to name Elaine our Volunteer of the Year, and to recognize her for the amount of pride she takes in providing excellent customer service,” said Miami-Dade Aviation Director Emilio T. González.

Miami International Airport named Elaine Riedinger its Volunteer Ambassador of the Year at the airport’s annual Volunteer Ambassador Recognition Gala on April 16, in recognition of her six years and 2,538 hours of dedicated, selfless customer service. The 76-year-old Miami Springs resident and community volunteer who rarely misses a day of work received two tickets from American Airlines to travel anywhere in the continental U.S., the Caribbean, Canada or Mexico.

As a retired paralegal, Riedinger has brought to MIA her keen attention to detail, and is always seen carrying organized binders of airport information with her so she can answer any question a tourist may have. She is one of 75 MIA volunteer ambassadors who graciously assist many of MIA’s 40.9 million annual travelers as they make their way through the busy global gateway. Among other tasks, volunteer ambassadors walk the terminal assisting passengers in need, work at dedicated information counters and provide trolley rides to passengers who need help traversing the massive airport. MIA’s 75 volunteer ambassadors collectively represent more than 30 countries and speak 20 languages. This year’s gala coincided with National Volunteer Week and recognized the ambassadors for providing nearly 13,000 hours of volunteer customer service over the past year.

“We are extremely proud to name Elaine our Volunteer of the Year, and to recognize her for the amount of pride she takes in providing excellent customer service,” said Miami-Dade Aviation Director Emilio T. González. “It takes a special person to devote their time and energy to welcoming travelers at a bustling global gateway like MIA, and Elaine, along with all of our volunteers, are certainly those kind of special people.”

Miami International Airport offers more flights to Latin America and the Caribbean than any other U.S. airport, is America’s second-busiest airport for international passengers, boasts a lineup of 100 air carriers and is the top U.S. airport for international freight. MIA, along with its general aviation airports, is also the leading economic engine for Miami-Dade County and the state of Florida, generating business revenue of $33.7 billion annually and welcoming 70 percent of all international visitors to Florida. MIA’s vision is to grow from a recognized hemispheric hub to a global airport of choice that offers customers a world-class experience and an expanded route network with direct passenger and cargo access to all world regions.

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Greg Chin
Miami-Dade Aviation Department
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