Northern Westchester Hospital Named a 5-Star Hospital In Medicare's Patient Satisfaction Rating

Share Article

NWH is the First and Only New York State Hospital to Receive Top 5-Star Rating

Northern Westchester Hospital

"We are firmly committed to providing patient-centered care-striving to meet all of the patient needs, not just their medical requirements,"stated Joel Seligman, President and CEO of Northern Westchester Hospital.

Northern Westchester Hospital announced today that the Centers for Medicare & Medicaid Services introduced their new 5-star “Patient Experience” rating system as part of their HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey of hospital patient treatment experience. This national survey asks patients about their experiences during a recent hospital stay.

The most current survey results from July 1, 2013 through June 30, 2014 can be reviewed online here.

Northern Westchester Hospital is the first and only hospital in New York State to receive the highest 5-star rating for patient satisfaction and is one of only 251 hospitals in the United States to deliver this level of patient satisfaction.

“We are firmly committed to providing patient-centered care—striving to meet all of the patient’s needs, not just their medical requirements. To meet their expectations, we have established a culture of continuous improvement that drives each of us to reach for a higher level of care for our patients,” stated Joel Seligman, President and CEO of Northern Westchester Hospital. “To accomplish this, we analyze and re-invent processes to improve the care we deliver for our patients, ensuring that each process is consistent, reproducible, and patient-centered.”

Learn more about NWH patient-centered services by visiting:

“At Northern Westchester Hospital, we put patients first,” stated Lauraine Szekely, DNP, MBA, RN, Chief Nursing Officer at Northern Westchester Hospital. “Our staff empowers patients and their families in the care process by encouraging them to be active participants in their medical care. Delivering high quality, patient centered care is a standard that our patients have come to expect from Northern Westchester Hospital.”

Hear what NWH patients have to say by visiting:

This new star rating summary is based on 11 components of the patient experience, including: How well doctors and nurses communicate; How well patients believe their pain was managed; Whether they would recommend the hospital to others; among other measures. The HCAHPS scoring system has become the standard upon which commercial ratings systems are based. The 5-Star rating system was implemented to simplify the patient satisfaction results that are featured on the Hospital Compare site. While the new rating system was designed to simplify the data, patients are encouraged to review the complete information shared on the site when making decisions about where to receive their care.

About Northern Westchester Hospital
Northern Westchester Hospital (NWH), a member of the North Shore-LIJ Health System, provides quality, patient centered care that is close to home through a unique combination of medical expertise, leading edge technology, and a commitment to humanity. Over 650 highly skilled physicians, state-of-the-art technology and professional staff of caregivers are all in place to ensure that you and your family receive treatment in a caring, respectful and nurturing environment.

NWH has established extensive internal quality measurements that surpass the standards defined by the Centers for Medicare & Medicaid Services (CMS) and the Hospital Quality Alliance (HQA) National Hospital Quality Measures. Our high quality standards help to ensure that the treatment you receive at NWH is among the best in the nation. For more information, please visit and connect with us on Facebook.

Mark R. Vincent
Northern Westchester Hospital

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Mark Vincent
Northern Westchester Hospital
+1 (914) 666-1295
Email >
Visit website