Resident satisfaction is the number one driver at the communities we manage. It is part of everything we do from on-site staff and maintenance interactions with residents to community amenities.
BETHESDA, Md. (PRWEB) April 21, 2015
ROSS Management Services, a leader in multifamily community management, today announced that 19 of its communities were named as ApartmentRatings.com Top Rated Communities for their outstanding resident satisfaction ratings as measured by ApartmentRatings.com.
The average recommend score for the winners, which is only approximately six percent of the communities listed on the site, was 75.1 percent. More than half of the recognized ROSS Management Services communities scored higher than the average winner score. Grandview Apartments in Falls Church, Va., was the company’s top performing community receiving a recommend score of 94 percent.
“Resident satisfaction is the number one driver at the communities we manage. It is part of everything we do from on-site staff and maintenance interactions with residents to community amenities, and it even serves as a foundation for the overarching strategies we employ to make ROSS communities the best in market,” says David J. Miskovich, chief operating officer of ROSS Management Services. “The recognition to have one or two communities as Top Rated would have been fantastic, but to have 19 communities deemed in such high regard by our residents is truly an honor.”
In addition to Grandview Apartments, ROSS Management Services’ ApartmentRatings.com Top Rated communities are:
Cambridge Crossing (New Carrollton, Md.)
Charlestowne North (Greenbelt, Md.)
Cole Spring Plaza (Silver Spring, Md.)
Colesville Towers (Silver Spring, Md.)
Colvin Woods Apartments (Reston, Va.)
Crestleigh Apartments (Laurel, Md.)
Cypress Creek (Hyattsville, Md.)
EOS-21 Apartments (Alexandria, Va.)
Glen Oaks Apartments (Greenbelt, Md.)
Lenox Court (New Carrollton, Md.)
Metro 710 Apartments (Silver Spring, Md.)
Overlook Apartments (Hyattsville, Md.)
Park Vue of Alexandria (Alexandria, Va.)
Seven Springs Apartments (College Park, Md.)
Spring Parc Apartments (Silver Spring, Md.)
The Heritage at Old Town (Alexandria, Va.)
The Woods of Marlton (Upper Marlboro, Md.)
Waterford Tower (Silver Spring, Md.)
“Online resident reviews are a true and timely gauge of where our communities are in terms of customer service and resident satisfaction,” Miskovich says. “They allow us to quickly address any issues that residents bring to our attention via a review and show any future residents our dedication to enhancing the living experience of our residents. Aligning our success with the satisfaction of our residents ensures we are heading in the right direction – we aren’t just meeting their expectations, we are exceeding them.”
One such review for Spring Parc, which scored a 92% overall recommendation as measured by ApartmentRatings.com, from a verified resident in July 2014 read, “I was interested in Spring Parc apartments because of the location and the many positive reviews I read online. Although I have only lived here a few weeks and haven't had any major issues, when I did contact them, they were very responsive. They have lived up to my expectations, and I am very satisfied with my decision.”
In order to be deemed Top Rated, the apartment communities needed to meet ApartmentRatings.com’s award criteria requiring each community to have at least 10 reviews, five of which must be from 2014. Additionally, each recognized community had to have a recommend score of 50 percent or greater.
About ROSS Companies
ROSS Companies, founded in 1983 in Bethesda, MD, is a recognized leader in multi-family acquisitions and investment, development, property management and renovation. With a managed portfolio of more than 11,000 apartment homes in 28 communities, the privately-held company is one of the most active multifamily real estate firms in the Mid-Atlantic region. ROSS Companies is comprised of three affiliates – ROSS Development & Investment, ROSS Management Services and ROSS Renovation & Construction. In 2015, ROSS Development & Investment is celebrating its 31st anniversary and ROSS Management Services is celebrating 26 years in business. In 2014, 18 ROSS-managed apartment communities were awarded the Apartment Ratings’ 2013 Top Rated Award, reflecting ROSS Companies’ unwavering commitment to customer satisfaction. These annual awards recognize communities with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. For more information about ROSS Companies, visit TheRossCompanies.com.