Scottsdale, Arizona (PRWEB) April 24, 2015
Lynk Software, the Scottsdale based developers of Everest Complaint Management Solution today announced the release of Everest In-Touch. This Everest module is designed for efficient capture of customer complaints in call centers and field sales.
Everest Complaint Management System has been helping organizations to build customer relationships for over a decade. The new In-Touch Module provides a fast and efficient method to enter and update customer calls. It can be implemented as a free standing entry solution or it can be integrated with other software to retrieve customer information automatically.
“The Everest In-Touch Module can be used to retrieve customer history automatically when integrated with call center software," said Roy Kingsley, president of Lynk Software. "This information can then be viewed in summary or in detail. When you are in the module you can easily add new customer concerns or update existing ones. Customer complaints are retained in the Everest database to be resolved.”
Everest clients use the software to transform their customer service by reacting quickly to customer complaints which helps improve communication and customer service. The software is quick to set up, intuitive to use and easy to configure. It is scalable and includes a flexible workflow, built-in correspondence and extensive reporting options. Lynk Software offers extensive training options, tailored user guides and first class customer service.
About Lynk Software
Lynk Software is an industry leader in the field of customer complaint management and customer service solutions. Their flagship product ‘Everest – Complaint Management Software’ is used by some of the nation’s largest organizations. Lynk Software was founded in 1970 and has continually been on the cutting edge of business solution development. For more information on Lynk Software and Everest Solutions, visit http://www.lynksoftware.com or call (480) 998-1933.