Keona Health Expands to Internal Medicine

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Leading Raleigh medical practice to use call optimization tool to improve patient care.

Wake Internal Medicine Consultants

Patient Satisfaction Surveys revealed that we needed to do a better job with our communication by phone; so we listened and solicited Keona’s sophisiticated system to address this important component of delivering the best possible care.

Keona Health has announced that Wake Internal Medicine Consultants has selected Keona Health to facilitate patient triage in order to further its mission to provide the best possible care whenever and wherever patients need it.

Keona Health allows front-line, non-clinical staff to take a patient’s call that could be a simple question about a prescription refill or a complicated concern. Patients quickly communicate their concerns to a person the first time they call, and practices enforce a standard of care across calls while minimizing time and effort. The health interview is facilitated through an intelligent, guided interview process that helps practices quickly respond back to patients with the appropriate recommendation and education. Trained clinical staff can easily and quickly review each encounter and determine appropriate next steps.

“We prioritize the patient experience,” said Matt Johnson, CAO. “It is important to us that patients get the help they need when they need it. Patient Satisfaction Surveys revealed that we needed to do a better job with our communication by phone; so we listened and solicited Keona’s sophisiticated system to address this important component of delivering the best possible care. Keona’s innovative triage solution also saves us a lot of wasted hours on the phone. Our nurses’ time is spread so thin, it will be nice to have them focus more on patient care.”

Today, the average U.S. medical practice receives 2,000-3,000 phone calls per year for each medical provider. With each triage call estimated to take 10-15 minutes, a clinic with three medical providers may spend as many as 1,500 hours each year in answering these phone calls. Studies have shown that Keona Health’s application allows nurses to spend 43 percent less time on phone calls while still offering efficient triage and accurate diagnoses.

“Keona Health’s software tools are aimed at providing relief for what is widely recognized to be one of the biggest pain points in medicine today, patient call support” said Oakkar Oakkar, CEO of Keona Health. “We’re pleased to be partnering with Wake Internal Medicine Consultants to improve response time and reduce cost.”

About Keona Health
Keona Health helps healthcare professionals communicate with their patients while relieving the telephone burden. Keona is dedicated to give patients access anytime and anywhere with the trust and convenience they deserve, making care more personal, accurate, and easy. For more information, see http://www.keonahealth.com and Twitter.

About Wake Internal Medicine Consultants
Wake Internal Medicine Consultants is a multi-specialty clinic committed to becoming the premier medical group in North Raleigh through the delivery of consistent, high-quality medical care and customer service to our patients, vendors, and each other; service founded on the principles of fiscal responsibility, respect for privacy, and honor of the dignity of every individual. For more information, see http://www.wakeinternalmedicine.com and Facebook.

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Stephen Dean
Keona Health
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Oakkar Oakkar
Keona Health
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