“Our employees can serve our guests in a more efficient manner and provide a more streamlined check-in and out process." Stephen Sikking, Managing Partner - Sales & Marketing, Eden Resort
Bethesda, MD (PRWEB) April 23, 2015
StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the Best Western Premier Eden Resort. The resort is a Best Western Premier resort boosting 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County, Pennsylvania.
With today’s traveler looking for a more personal, convenient guest experience, The Eden Resort is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet). These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience.
Checkouts are similarly expedited. A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts. Designed as a plug-in to the hotel’s existing PMS, a major differentiator of the StayNTouch Platform is that it is both white-labeled and directly integrated with the PMS, allowing guest actions to be reflected in the PMS in real-time.
In addition, The Eden Resort, added the housekeeping team to the StayNTouch program. Housekeepers now have mobile access to update and check the status of each room, allowing for improved communication across the departments in real time, further expediting the guest check-in process.
The Eden Resort Implemented three StayNTouch cloud solutions on one platform:
- StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe featuring P2P encryption. Enables staff flexibility to service guests anytime, anywhere.
- StayNTouch Zest Web™: Mobile Web experience enabling branded guest pre-engagement. Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment, all without the need for downloading an app.
- StayNTouch - Rover Housekeeping™: Via any mobile device (Smartphone, iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and the ability to update room status after servicing.
"The StayNTouch mobile staff and guest solutions have been a great addition to our resorts,” said, Stephen Sikking, Managing Partner-Sales & Marketing at the Eden Resort, “Our employees can serve our guests in a more efficient manner and provide a more streamlined check-in and out process. While at the same time we have seen housekeeping becoming more efficient with having room status information up to date on their tablets”
“We’re pleased that The Eden Resort has partnered with us. It excites us to see our service solutions being used to create more ease for hotel guests and staff, offering hotel guests multiple opportunities to check in and out, and enabling staff to assist guests away from the front desk.” said Jos Schaap, CEO/Founder of StayNTouch.
StayNtouch was founded by Jos Schaap and Tim Kinsella late 2012.
About StayNTouch Inc.
StayNTouch brilliantly connects guests to hotels. StayNTouch delivers a PMS Mobile Overlay bring mobility to both hotel staff and guests. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels. Learn more by visiting http://www.stayntouch.com.
About The Best Western Premier Eden Resort & Suites
The Eden Resort is a Best Western Premier resort boosting 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County, Pennsylvania. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, the Lancaster resort boasts two award-winning restaurants (Garfields & Arthurs) and a relaxing cocktail lounge. Outdoor and heated indoor pools, fitness center and much more at the Eden Resort make it one of the top Lancaster PA hotels. Learn more by visiting http://www.edenresort.com.