Pacific Office Automation is Honored with Ricoh’s Service Excellence Award

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Recognized for superior customer service and technical know-how, Northwest-headquartered workflow automation giant Pacific Office Automation receives prestigious award from Ricoh.

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Pacific Northwest’s leader in workflow automation, IT services and printer leasing and repair, Pacific Office Automation, has been honored as a Ricoh Service Excellence Certified Dealership. To achieve such a degree of excellence, a dealership must demonstrate a commitment to customer service in accordance with Ricoh’s strict guidelines.

Dealerships are chosen based on high scores in categories such as customer satisfaction and service organization structure. All Pacific Office Automation locations throughout the west including Oregon, Washington and California have qualified for the Service Excellence Award.

“I’m proud of our technicians, office staff and sales team for their commitment to quality customer service. It is an honor to receive an award for serving our customers with dedication and passion,” said Doug Pitassi, President of Pacific Office Automation.

Maintaining Ricoh equipment for clients in various industries such as health care, non-profit organizations and lawyers’ offices requires not only delivering exceptional service to Ricoh products. It also requires a dedicated stewardship of the customers and companies who rely on Ricoh’s office equipment every day to remain productive.

Pacific Office Automation looks forward to proudly displaying their Service Excellence Award banner and working hard to qualify for the award for the following calendar year.

About Pacific Office Automation
Pacific Office Automation ( is a leader in managed printing solutions and document management software. Since 1976, Pacific has grown to become the industry’s largest independent dealership with 18 locations throughout Washington, Oregon, California, Arizona, New Mexico, Utah, and Colorado. The company is also one of the largest independent distributors, carrying brands such as Sharp, Konica Minolta, Toshiba, Ricoh, Lexmark, Xerox, Canon and HP copiers, printers, faxes and multifunctional devices, as well as Muratec faxes. Pacific Office believes in providing custom print solutions that are fast, efficient and secure so customers can confidently say, “Problem Solved.”


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Kristine Draper

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