ICMI is a great opportunity for our team to collaborate with the contact center community and discuss our shared challenges - to help us prioritize our next set of improvements, innovations and customer engagement solutions.
San Diego (PRWEB) May 05, 2015
NobelBiz has announced it will attend the International Customer Management Institute (ICMI) Contact Center Expo & Conference in Orlando. This event, which takes place May 4 to 7, is the No. 1-rated event for contact center professionals in the nation, attracting over 1,500 attendees, 125 speakers and 100 exhibitors from across the globe.
Chief Information Officer Tim Tinnel, Vice President of Product Innovation Karl Walder, and Strategic Account Manager John Stanovcak will represent NobelBiz at ICMI. The exhibition provides the company's latest updates, releases and innovations as part of the NobelBiz Industry Education Initiative.
"The Contact Center Expo & Conference is a great opportunity for renewing relationships and learning more about real-life emerging issues and trends," Tinnel said. "I think our colleagues will be interested in learning how companies, like NobelBiz, are using cutting-edge solutions to partner with customers to better serve their own customers. The collaboration generated by our industry experts exemplifies ICMI."
The San Diego-based organization will also feature its SMRT – Ratio Container at the event. SMRT, or Simple Multisite Routing Technology, provides users the ability to distribute calls across multiple sites or groups in a large campus or building, allowing them to manage and structure their calls in a way that best ensures success.
"Interacting with our customers and industry experts is and has been critical to NobelBiz's success," Walder said. "The Contact Center Expo & Conference is a great opportunity for our team to collaborate with the contact center community and discuss our shared challenges - to help us prioritize our next set of improvements, innovations and customer engagement solutions.”
NobelBiz is a world-class provider of carrier services and customer engagement solutions that help companies manage compliance and increase revenue. Applying patented technologies, NobelBiz partners with leading companies in the collections industry. To learn more about NobelBiz products and solutions visit: nobelbiz.com.
Also known as the International Customer Management Institute, ICMI is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources.