HealthGrid’s Open Telehealth Service Enables a Rich and Accessible Care Experience Over FaceTime, Hangouts and Skype

Share Article

Service Launches with Righttime Medical Care, an Innovative Leader in Urgent Care

HealthGrid OTS Logo

We’ve been searching for the telehealth solution that would be accessible to all of our patients and allow us to deliver our brand of patient-friendly immediate care.

HealthGrid, an innovator in connected health solutions, announces the launch of HealthGrid OTS™, an Open Telehealth service that allows healthcare providers to deliver secure, branded care to patients over popular video chat clients including Apple’s FaceTime, Google Hangouts, and Microsoft Skype. HealthGrid OTS™ will be demonstrated in Booth 2822 at the American Telemedicine Association (ATA) 20th Annual International Meeting & Trade Show at the Los Angeles Convention Center, May 2-5, 2015.

According to research by Deloitte, 75 million "virtual" doctor visits, or 1 in 6, will occur this year alone. Frost & Sullivan forecasts that the video telemedicine market in North America will grow at a compound annual growth rate of 16.7 percent from 2012 to reach more than $600 million in 2017. This growth, according to the analyst firm, will intensify as telehealth initiatives align with the goals of the federal government and Accountable Care Organizations (ACOs) to reduce healthcare spending and improve the quality of patient care. A major barrier to mass adoption of telehealth is the complexity of current proprietary application-based solutions.

Righttime Medical Care, a leading urgent care provider and innovator, is the first to pilot the service for improved patient care by its 85 clinicians who treat nearly 250,000 patients annually.

HealthGrid OTS™ Key Facts:

  • The only app-free platform. HealthGrid OTS™ uses the secure video messaging technology already present on over 7 billion smartphones, tablets, and computers.
  • Optional Concierge Service. Trained Coordinators assure a positive experience for patients and maximize clinician time.
  • No hardware or software to purchase. HealthGrid OTS™ is delivered as a service with no additional equipment or programs to purchase, install or maintain.
  • HIPAA Compliant. All audio and video communications are encrypted to protect the privacy of patient information and allow clinicians to consult securely with patients.
  • Works with your existing EMR and Scheduling system. HealthGrid OTS™ fits seamlessly within any workflow. There are no new systems or processes to adopt.
  • FaceTime/ Hangouts/ Skype. Based on HealthGrid’s patented Symphony™ technology, HealthGrid OTS™ is the only service that securely bridges popular video chat technologies without a proprietary application.

With HealthGrid OTS™ telehealth visits connect app-free to the patient’s smartphone. Trained Coordinators are available to assist patients in connecting to the service and create a personal experience with your practice. Each session displays the branding of the individual practice or medical system and engages the clinician only after the patient is connected. Patients experience seamless, personalized telehealth without the hassle of installing an application or troubleshooting system compatibility. Healthcare providers get a powerful telehealth solution that expands care options, extends their brand, and delivers positive patient experiences.

Righttime Medical Care CEO, Dr. Robert Graw Jr., said: “At Righttime, our mission is to simplify access to trustworthy medical care. Each year, over 350,000 patients contact our Call Center. Extending our brand through telehealth is a natural next step for Righttime. We’ve been searching for the telehealth solution that would be accessible to all of our patients and allow us to deliver our brand of patient-friendly immediate care. “

HealthGrid President & CEO, Chris Knotts, added: “We are excited to launch HealthGrid OTS™ with Righttime Medical Care, one of the nation’s leading urgent care innovators. Our unique approach to the delivery of telehealth is ideal for practices interested in opening their doors to the future of healthcare.”

About HealthGrid
HealthGrid is a services company focused on solving the business issues of healthcare clients through the application of technology using the HealthGrid Simplified Approach™ and backed by an Exceptional Customer Support Promise. HealthGrid’s founder, Chris Knotts, is a pioneer in interoperable communications with market-shifting patents in communications interoperability licensed by the world’s largest consumer and enterprise communications companies. Learn more about HealthGrid at

About Righttime Medical Care
Righttime Medical Care simplifies access to trustworthy medical care at its 13 urgent care locations in Maryland. Now in its 25th year, Righttime holds the Certified Urgent Care designation, which distinguishes it as among the top urgent care centers nationwide. Righttime is open from 7 a.m. to midnight 365 days a year and offers patients of all ages a 24-hour Call Center for same-day appointments, digital x-rays, laboratory testing, prescription services and electronic health records which are shared with patients’ primary physicians, specialists and collaborating medical institutions. In collaboration with Righttime Medical Care, HeadFirst Sports Injury and Concussion Care evaluates and treats individuals of all ages with Mild Traumatic Brain Injury (mTBI) and helps patients make a safe return to work, school and play. HeadFirst also provides concussion baseline ImPACT® testing for individuals and sports teams as well as a community concussion awareness programs. For more information, and

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Rob Warlick
+1 (443) 579-5141
Email >

Ann-Marie Sedor

Visit website