North Florida Women's Care Selects Keona Health

Share Article

Leading Florida medical practice to use call optimization tool to improve patient care.

NFWC Chooses Keona Health

It is important to us that patients get the help they need when they need it. Keona’s innovative triage solution also saves us a lot of wasted hours on the phone. Our nurses’ time is spread so thin, it will be nice to have them focus more on patient care.

Keona Health has announced that North Florida Women's Care has selected Keona Health to facilitate patient triage in order to further its mission to provide the best possible care whenever and wherever patients need it.

Keona Health allows patients to call, or to go to the clinic’s website or patient portal, to ask for health advice. Patients quickly communicate their concerns to a person the first time they call, and practices enforce a standard of care across calls while minimizing time and effort. The health interview is facilitated through an intelligent, guided interview process that helps practices quickly respond back to patients with the appropriate recommendation and education.

“We prioritize the patient experience,” said Bill Hambsh, CEO. “It is important to us that patients get the help they need when they need it. Keona’s innovative triage solution also saves us a lot of wasted hours on the phone. Our nurses’ time is spread so thin, it will be nice to have them focus more on patient care.”

Today, the average U.S. medical practice receives 2,000-3,000 phone calls per year for each medical provider. With each triage call estimated to take 10-15 minutes, a clinic with three medical providers may spend as many as 1,500 hours each year in answering these phone calls. Studies have shown that Keona Health’s application allows nurses to spend 43 percent less time on phone calls while still offering efficient triage and accurate diagnoses.

“Keona Health’s software tools are aimed at providing relief for what is widely recognized to be one of the biggest pain points in medicine today, patient call support” said Oakkar Oakkar, CEO of Keona Health. “We’re pleased to be partnering with North Florida Women’s Care to improve response time and reduce cost.”

About Keona Health
Keona Health helps healthcare professionals communicate with their patients while relieving the telephone burden. Keona is dedicated to give patients access anytime and anywhere with the trust and convenience they deserve, making care more personal, accurate, and easy. For more information, see http://www.keonahealth.com and Twitter.

About North Florida Women's Care
North Florida Women's Care is Tallahassee's premier women's health medical group. For over twenty years, North Florida Women's Care has provided obstetric and gynecologic medical care to women who live in and around the Tallahassee area. For more information, see http://www.nflwc.com/

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Stephen Dean
Keona Health
+1 (919) 951-5700
Email >

Oakkar Oakkar
Keona Health
808-221-1436
Email >
@keonahealth
Follow >
Visit website