New TechTarget Whitepaper Address Why Only 32% of Organizations Provide Digital Online Access to Customer Communications

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Group of established industry leaders join forces to maximize InfoArchive customer value

InfoArchive Consortium
This paper is essential reading for anyone seeking guidance on next generation customer communications archiving solutions.

The InfoArchive Consortium, an unprecedented alliance committed to scaling and fostering the adoption of next generation unified archiving based on the EMC® InfoArchive platform, today announced the release of a new whitepaper that addresses the ‘data deluge’ problem affecting large companies and the need for next generation archiving strategies to address this challenge.

Customer Communications Archiving: The Time is Right to Leverage Next-Generation Archiving, is the first in a series of TechTarget whitepapers commissioned by the InfoArchive Consortium to share best practices, provide technical advice and promote a unique archiving approach that leverages the EMC InfoArchive platform supporting both structured and unstructured content to be consolidated into a single repository.

In their research into customer communications archiving, TechTarget says:

An unprecedented growth in business information is challenging companies who need to store, manage and leverage that information in order to operate their business. This series of thought leadership white papers published by the members of the InfoArchive Consortium in partnership with TechTarget examines what is driving the adoption of next generation archiving solutions from the perspectives of application decommissioning, archive migrations, customer communications archiving and data extraction.

Many organizations are spending millions to maintain legacy applications that are kept alive solely for their data. This is an unnecessary drain on IT – not only for their high costs, but also for the scarce resources needed to maintain these systems. This first white paper in the series will address solutions to:

  •     Allow organizations to move away from expensive and inefficient legacy archives
  •     Satisfy customer demands to access relevant information via mobile devices and applications
  •     Simplify compliance, enable cloud and premise-based models and support emerging big data analytics initiatives

"The InfoArchive Consortium is helping EMC address the challenges and define the market for solutions that require next generation archiving solutions like InfoArchive. This paper is essential reading for anyone seeking guidance on next generation customer communications archiving solutions," said Jeroen van Rotterdam, Vice President of Engineering and Chief Technology Officer for EMC Enterprise Content Division.

Crawford Technologies
“We believe that digital communications are the best and most efficient ways to deliver documents to customers," said Tim Nelms, Business Unit Manager, Archive Management Solutions for Crawford Technologies. "But today only 32% of organisations provide digital online access to outbound correspondence and 53% provide no access at all."

"Crawford Technologies is committed to next generation approaches to customer communications archiving exemplified by EMC InfoArchive.”

Download the Customer Communications Archiving: The Time is Right to Leverage Next-Generation Archiving by clicking here.

The Consortium founding members include five EMC partners focused on building and delivering InfoArchive solutions:

Crawford Technologies: Specialists in high-volume print stream archiving for the Documentum and InfoArchive platforms.

Flatirons Solutions: Specialists in legacy application decommissioning for the InfoArchive platform.

FME: Creator of migration-center for InfoArchive and specialists in content migration regardless of the source and target systems involved

IS Solutions: Specialists in systems integration and implementation of InfoArchive solutions.

Reveille Software - ensuring peak performance with enterprise service level management for InfoArchive.

Solix: Solix EDMS is an enterprise data management platform for archiving and decommissioning structured enterprise applications.

The Windward Group: Data Migration experts and creator of The Connector for EMC InfoArchive, an ETL tool designed to provide an all-encompassing UI to manage the archiving process from a customer’s legacy systems to InfoArchive.

Contact Information:
For further information, please contact:
Marketing Communications Manager, Crawford Technologies
Direct: +1 (303) 800 6756
Mobile: +1 (720) 771 5287

EMC is a registered trademark of EMC Corporation in the United States and other countries. All other trademarks are the property of their respective owners. © Copyright 2015 EMC Corporation. All rights reserved.

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Jonathan McGrew
Crawford Technologies
since: 03/2011
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