ATM Monitoring Company ITS Creates Vast Integrated Dashboarding and Reporting System With InetSoft’s Style Intelligence

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Greatest benefits include ease of access, flexibility of data source connectivity

We needed a reporting tool that could bring it all together and allow us to make sense of our data jungle

InetSoft Technology, a pioneer in mashup-driven Big Data analytics and reporting, announced that ATM monitoring firm Integrated Technology Services has used Style Intelligence to create a companywide BI system which provides dashboards and reports featuring data from a wide variety of different sources.

Integrated Technology Services (ITS) formed in 1998 as a Repair, Research and Development business - primarily focused on the reworking of banking equipment. ITS was rapidly recognized as the industry’s leading repair facility with the capability to repair componentry across multiple OEM products to the highest quality standards, often better than the Original Equipment Manufacturer (OEM). With increased demand for broader repair services, ITS expanded into field maintenance of self-service devices with the same service approach of quality which underpins the current business philosophy. Within a short timeframe, ITS has grown to become the largest independent ATM services company in Australasia.

ITS’s network for ATM maintenance involves a complicated web of interconnected systems. Terminals report their status, incidents are raised and dispatched, field staff provide ETAs and report the parts used via smart phones, customers are advised of outcomes, vehicles report their location via GPS, and orders are placed as stock is used. ITS did not want the major time and labor expense of rewriting existing systems in order to combine all of this data, what was desired instead was a centralized dashboarding and reporting tool which could integrate data from three separate terminal control/monitoring systems, a field staff management system, a time-keeping system, a part repair/supply/tracking system, an ITL incident management system, data feeds from external customer databases, web portals, GPS tracking system, and a half dozen other systems that perform minor functions. ITS also wanted their BI solution to offer web accessible reports with data security, and a shallow learning curve that would allow non-technical users to build and tailor their dashboards.

When ITS evaluated many BI tools along 20 different criteria, Style Intelligence was the only solution that exceeded all of their requirements. InetSoft’s solution is now used to deliver BI to internal and external users, provide mash-ups combining data from multiple systems, automate report generation and delivery, deliver real-time information from existing and new data sources, and provide self-serve ad-hoc reporting. What ITS finds most convenient is that Style Intelligence provides the single location for all the reporting that they required.

“We needed a reporting tool that could bring it all together and allow us to make sense of our data jungle” explains Damien Hepworth, Operations Support Manager at Integrated Technology Services. “The information we have available within Style intelligence has changed the way we think about what we do, transformed how we determine how well we’ve done it, and influenced what we will do tomorrow.”

“There’s a reason why InetSoft has ranked so highly in data mashup so consistently,” expresses Mark Flaherty, CMO at InetSoft. “The flexibility in type and number of data sources that our mashup engine can pull from is unlimited. Many organizations are finding that the old model of combining data in a data warehouse is unnecessary, thanks to this state-of-the-art BI technology.”

Style Intelligence is a full-featured business intelligence solution for Big Data analytics and dashboarding that includes a powerful data mashup engine. End-users get visually compelling, highly interactive access to data, and IT gets a highly customizable, easy to learn and quick to deploy business intelligence toolset and information delivery platform.

To learn more about InetSoft’s Style Intelligence, view a demo, or read customer reviews, please visit https://www.inetsoft.com/evaluate.

About InetSoft

Since 1996, InetSoft has been delivering easy, agile, and robust business intelligence software that makes it possible for organizations and solution providers of all sizes to deploy or embed full-featured business intelligence solutions. Application highlights include visually-compelling and interactive dashboards that ensure greater end-user adoption, plus pixel-perfect report generation, scheduling, and bursting. InetSoft’s patent pending Data Block™ technology enables productive reuse of queries and a unique capability for end-user defined data mashup. This capability, combined with efficient information access enabled by InetSoft’s visual analysis technologies, allows a maximum degree of self-service that benefits the average business user, the IT administrator, and the developer. InetSoft solutions have been deployed at over 3,000 organizations worldwide, including 25% of Fortune 500 companies, spanning all types of industries.

About ITS

Integrated Technology Services (ITS) formed in 1998 as a Repair, Research and Development business - primarily focused on reworking of banking equipment. ITS was rapidly recognized as the industry leading repair facility with the capability to repair componentry across multiple OEM products to the highest quality standards, often better than the Original Equipment Manufacturer (OEM). With increased demand for broader repair services, ITS expanded into field maintenance of self-service devices with the same service approach of quality which underpins the current business philosophy. Within a short timeframe, ITS has grown to become the largest independent ATM services company in Australasia.

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Mark Flaherty
InetSoft
+1 (732) 424-0400 Ext: 936
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