SpeechPro’s speaker separation capabilities allows our customers to take advantage of the benefits of speaker separated audio and reduced analytical effort without having to change any of their current processes.
New York, NY (PRWEB) May 01, 2015
SpeechPro, a global leader in voice biometrics solutions and CallMiner, rated first in customer satisfaction for speech analytics solutions, have joined forces to bring speaker separation capabilities to CallMiner’s speech analytics product suite. With continued commitment to delivering best-of-breed solutions, CallMiner will now offer SpeechPro’s proprietary speaker separation technology as an additional option on the Eureka platform. This new technology, the hallmark of SpeechPro’s VoiceGrid product series, quickly and accurately separates speakers in a recorded conversation, improving the depth and detail of speech analysis available for call centers.
SpeechPro is a recognized leader in voice biometric technology with the largest R&D team in the industry and a broad speech technology related product line. SpeechPro solutions help enterprise customers with a variety of tasks in the fields of audio processing, analysis and biometric voice identification in call center, online, and mobile environments.
“We see a lot of our customers stuck with legacy recording equipment and contact center infrastructure that offers no speaker separated audio,” said Erik Strand, Vice President of Product at CallMiner. “Analyzing non-separated audio is possible but requires significant additional effort and doesn’t allow for speaker-based searches and categorization. SpeechPro’s speaker separation capabilities allows our customers to take advantage of the benefits of speaker separated audio and reduced analytical effort without having to change any of their current processes.”
“We are excited to partner with CallMiner, an innovative company that is constantly on the look out for new technologies that help to expand capabilities of their speech analytics offerings “ said Alexey Khitrov, President of SpeechPro. “Strength of SpeechPro best in class technology comes from our continuous commitment to R&D. SpeechPro assembled probably the biggest scientific team dedicated to voice biometrics in the industry. This investment allowed us to develop, what independent testing proves to be, the most accurate voice biometric technology out there. The depth and accuracy now available through the Eureka solution will ensure that we are delivering more value to call center customers.”
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business" our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails, and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including recent surveys conducted by DMG Consulting and Ovum. For more information, please contact CallMiner at (781) 547-5666, or visit http://www.callminer.com.
SpeechPro is a global leader in development of cutting-edge solutions in Speech Recording, Analysis and Voice Biometrics. With over 20 years of experience in the industry, we have the expertise and wealth of resources to deliver innovative solutions for Law Enforcement and Enterprise customers. The strength of our technology comes from our 400 employees including a world-class R&D team of over 150 specialists with almost 30 PhDs on board. Our R&D capability allows us to quickly respond to the market's demands, develop best in class technologies (confirmed by independent testing) and customize high quality solutions in a timely manner. SpeechPro's global outreach spans over 200 resellers and partners worldwide with deployments in over 75 countries. For more information, please contact Speechpro at 646 237 7895, or visit http://www.speechpro-usa.com