Parker and Sons Renews its Customer Satisfaction Guarantee for 2015, All Team Members Required to become Trust Certified.

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Parker and Sons leads the pack in the Arizona heating and cooling industry, providing quality service to the valley for over forty years. Parker and Sons commitment to customer service has played no small part in the company’s growth and success.

Parker and Sons leads the pack in the Arizona heating and cooling industry, providing quality service to the valley for over forty years. Parker and Sons commitment to customer service has played no small part in the company’s growth and success. Keeping to a tradition of excellence, Parker and Sons has renewed its 100% customer satisfaction guarantee for 2015.

Parker and Sons upholds its level of quality service by requiring that team members become Trust Certified. In order to gain the stamp of a Trust Certified Team member, it is mandatory for employees to pass a drug test and background check, and also complete motor vehicle and technical training exams.

Trust certification is not the norm for Arizona, however. Many of Parker and Sons competitors do not require their employees to become trust certified. But Parker and Sons is committed to Trust Certification, as it tends to promote customer service, the secret to the company’s success.

“When folks call a plumber or a mechanic to service their air conditioning or plumbing system, they already assume the job will be completed correctly and professionally. Failing to live up to that expectation is an easy way to lose customers and harm your reputation. That is why at Parker and Sons, we emphasize customer service from day one. In our industry it can make all the difference,” said Holly Miller, VP of internal operations.

Whatever Parker and Sons is doing, it seems to be working. For the past five years, Parker and Sons have won the #1 residential service provider from Ranking Arizona, the largest business poll in the state. “Winning first prize from Ranking Arizona testifies to our commitment to customer service. After all, the award is chosen by the customers,” said Miller.

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Josh Kelly
Parker and Sons
+1 (602) 273-7247
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