Managed Print Services Procurement Category Market Research Report from IBISWorld has Been Updated

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Prices for managed print services are anticipated to grow in the next three years, driven by rising corporate profit, which will allow more buyers to invest in market services to streamline print processes and protect sensitive documents. For these reasons and to help procurement professionals make better buying decisions faster, business intelligence firm IBISWorld has updated a report on the procurement of Managed Print Services in its growing collection of procurement category market research reports.

IBISWorld procurement market research
Managed print service prices have been rising in line with the growing number of businesses

The buyer power score for managed print services is 3.6 out of 5, indicating favorable negotiation conditions for buyers. Buyers gain leverage primarily from the large number of substitutes available, which gives buyers numerous options beyond managed print services. However, adds IBISWorld research analyst Jesse Chiang, “medium levels of specialization and switching costs somewhat hamper buyers' ability to freely select suppliers.”

The high number of available substitutes affords buyers the choice of forgoing the use of managed print services in favor of independently operating their own print infrastructure and purchasing or leasing copy machines and printers. Buyers can also fully outsource print needs to a third-party printer. Unlike managed printing services, which allow buyers immediate on-site access to their printed materials, third-party printers have separate printing facilities and can ship to buyers or have buyers pick up the prints. Having a high level of substitutes offers buyers significant leverage. “The primary reason buyers invest in managed print services is to reduce costs associated with printing and print maintenance,” says Chiang. “Thus, despite the rising price of managed print services, buyers can weigh potential savings against the cost of the service.” If a buyer does not receive their desired level of savings, they can simply opt for one of several available substitutes.

However, moderate product specialization and the medium level of switching costs limit buyer power. A supplier's experience and expertise factor heavily into its ability to optimize print infrastructure and limit print costs, particularly with more comprehensive market services. This medium specialization level somewhat limits the number of qualified suppliers that buyers can choose from. Meanwhile, medium switching costs hamper buyers' ability to leverage the prices of competing suppliers during negotiations. Buyers must weigh potential cost restrictions, such as reinvesting in new infrastructure consultation services, before switching suppliers. Current major suppliers include Hewlett-Packard Development Company, Lexmark International, Ricoh Company and Xerox Corp. For more information, visit IBISWorld’s Managed Print Services procurement category market research report page.

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IBISWorld Procurement Report Key Topics

This report is intended to assist buyers of managed print services. Managed print services optimize printing processes through close monitoring and reporting of print activity. Managed print services record print volumes, authenticate users, monitor print devices for maintenance and route scans to desired user destinations. This report includes basic managed print services, such as managed print service software, and more comprehensive total managed print services. This report does not include photocopier leasing, commercial printing or industrial printing services.

Executive Summary
Pricing Environment
Price Fundamentals
Benchmark Price
Pricing Model
Price Drivers
Recent Price Trend
Price Forecast
Product Characteristics
Product Life Cycle
Total Cost of Ownership
Product Specialization
Substitute Goods
Quality Control
Supply Chain & Vendors
Supply Chain Dynamics
Supply Chain Risk
Competitive Environment
Market Share Concentration
Market Profitability
Switching Costs
Purchasing Process
Buying Basics
Buying Lead Time
Selection Process
Key RFP Elements
Negotiation Questions
Buyer Power Factors
Key Statistics

About IBISWorld Inc.
IBISWorld is one of the world's leading publishers of business intelligence, specializing in Industry research and Procurement research. Since 1971, IBISWorld has provided thoroughly researched, accurate and current business information. With an extensive online portfolio, valued for its depth and scope, IBISWorld’s procurement research reports equip clients with the insight necessary to make better purchasing decisions, faster. Headquartered in Los Angeles, IBISWorld Procurement serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit or call 1-800-330-3772.

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Gavin Smith
IBISWorld Inc.
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