The current crop of assessment tools is deeply rooted in the 1950’s-era corporate context. HireIQ’s approach was developed to fit a much faster hiring cycle and the special requirements of these customer-facing jobs.
Atlanta, GA (PRWEB) May 05, 2015
HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it has introduced two new software applications designed to increase the effectiveness and efficiency of hiring front-line customer service staff. Both applications complement HireIQ’s leading virtual interviewing technology, InterviewIQ, and are available immediately. To download a white paper detailing these new capabilities, please visit http://www.hireiqinc.com/resources/whitepapers/.
“We have invested substantial effort to develop an assessment technology that is superior in reliability and results to that which is currently available on the market,” said Dan Drechsel, chief executive officer for HireIQ. “Our clients report not only an increase in the efficiency and effectiveness of their recruiting teams, but also point to remarkable improvement in key business metrics, such as financial performance, customer satisfaction, and employee retention as evidence that our approach works.”
AudiolyticsTM is a patents-pending emotional assessment platform that mines natural-language, recorded voice interviews to determine applicants’ suitability for specific job types. It is completely transparent to the candidate and therefore eliminates the common tactic in which an applicant tries to “outsmart” the assessment. It has been field tested against millions of observed post-hire tenure and key performance outcomes. The result is a highly reliable prediction of probable candidate longevity and performance, if hired.
Many academic and organizational research studies conclude that emotion is an increasingly important factor in job performance, customer service satisfaction, and employee engagement. A study by Dale Carnegie Training reports that employees who exhibit positive emotions are five times more likely to be engaged than those who feel negative ones. Conversely, those who feel negative emotions are almost ten times more likely to be disengaged than those who experience positive ones.
“HireIQ’s introduction of Candidate Optimizer is a significant disruption to the current practice of attracting, selecting, and hiring customer contact employees,” said Dr. Peter Cappelli, the George W. Taylor Professor of Management at the Wharton School and Director of Wharton’s Center for Human Resources. “The current crop of assessment tools is deeply rooted in the 1950’s-era corporate context. HireIQ’s approach was developed to fit a much faster hiring cycle and the special requirements of these customer-facing jobs.”
Candidate OptimizerTM is cloud-based, predictive analytics software system that uses the results from Audiolytics, other available pre-hire test or assessment data, coupled with a client’s hey business outcomes to identify job candidates who are most likely to achieve the client’s business goals. Clients report significant reduction in agent attrition and improvements in all other key performance metrics.
“High attrition, especially in the critical ninety-day, post-training period, continues to be a persistent issue in today’s customer contact environment and previous attempts to reliably identify high-potential employees at time-of-hire have proven elusive,” said Paul Stockford, founder and chief analyst at Saddletree Research, a leading industry research firm. “HireIQ has effectively addressed this previously intractable problem with a clever approach that yields excellent results.”
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About HireIQ Solutions, Inc.
HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation.
HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc.
© 2015 HireIQ Solutions, Inc. All rights reserved. All materials provided, regardless of form, are the exclusive property of HireIQ. HireIQ’s products may be covered by one or more United States, European or other international patents or applications. All trademarks are the property of their respective owners.
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