New Research from SPS and AIIM Reveals Organizations’ Optimism Toward Expanding Document Process Outsourcing

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In a new whitepaper sponsored by the Association for Information and Image Management (AIIM) and Swiss Post Solutions (SPS), an innovative leader in digitization solutions, research shows that 57% of respondents are widely in support of outsourcing their organization’s document process outsourcing (DPO) work.

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57% of respondents are widely in support of outsourcing their organization’s document process outsourcing (DPO) work.

In today’s increasingly competitive business environment, outsourcing continues to be a mainstream, productivity-enhancing strategy utilized by leading organizations worldwide. In a new whitepaper sponsored by the Association for Information and Image Management (AIIM) and Swiss Post Solutions (SPS), an innovative leader in digitization solutions, research shows that 57% of respondents are widely in support of outsourcing their organization’s document process outsourcing (DPO) work.

According to the report, participants named a mix of mailroom activities, outbound printing, invoice/ Accounts Payable processing, and scanning projects as viable processes to outsource to DPO providers. As expected, cost savings was the biggest driver (75%) for organizations seeking to outsource business processes, followed by the ability to remain focused on their core business activities.

The study revealed that organizations are apprehensive (60%) when it comes to offshoring the same processes, despite clear cost savings. The key reason cited is data privacy, indicating that providers must demonstrate their ability to deliver solutions via a highly secure process. Not surprisingly, engaging an experienced outsourcing provider for support and guidance was noted as a mitigating factor for organizations concerned with data privacy and security issues.

SPS North America Vice President of Solutions and Services, John Chestnut, stated, “This report underscores the opportunities and strategic business decisions that organizations are encountering today. Across SPS’ DPO facilities, we continue to see the value, results, and competitive advantage achieved by clients leveraging our near- and offshore operations.”

In fact, almost 20% of survey participants plan to increase their domestic DPO spend, and an additional 7% are looking to expand their near- and offshoring outsourcing budgets.

“The increase in spending on outsourcing solutions mirrors the demand we have seen for our core services,” said Dan Moscatiello, CEO of Swiss Post Solutions North America. “Through our innovative technology and global infrastructure, SPS has been extremely successful in meeting our clients’ business objectives of increased productivity, cost savings, and the reduction or elimination of paper-based processes while addressing their data privacy concerns,” he continued.

To download a free copy of this whitepaper, please visit: http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/Document-Process-Outsourcing    

About SPS
Swiss Post Solutions (SPS) is a leading outsourcing provider of solutions for paper-based business processes and innovative services in document management. SPS' 7,400 employees support business clients in the areas of financial services, insurance, media, entertainment, legal, higher education, and manufacturing in their digital transformation. Part of the Swiss Post group, SPS is headquartered in Zurich and Berne (Switzerland) with an active presence in all important international economic regions.

Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of innovative business process outsourcing solutions and document management services that transform key business applications from paper to digital documents, enabling improved workflow and enhanced efficiencies. In the field of outsourced office services, SPS NA leverages its focus on process improvement to provide mailroom management, managed print services, reprographic services, IT helpdesk support, front office and reception services. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago, Washington DC and Toronto, and operates secure document processing centers in Long Island City and Toronto.

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Janet Tarzia