AppRiver Hits Milestone and Raises Its Sights

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Company reaches 100,000 active-user milestone in its longstanding mission to make Microsoft Office 365 easier to access, migrate to and manage

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AppRiver's protect-detect-correct security strategy helps defeat today's IT threats.

AppRiver, LLC, a leading provider of email messaging and Web security solutions, today announced that the total number of active Office 365 users has surpassed 100,000 with April 2015 as the best single month year-to-date for license activations. Company leaders say the reasons for AppRiver’s rapid success is years of experience, its hyper-focus on security and commitment to phenomenal customer care.

The company has a close relationship with Microsoft that spans over a decade. As an original syndication partner, AppRiver successfully introduced Office 365 when the service was launched in 2011. Based on feedback from its partners, AppRiver advocated for and was the first company to offer two-tier pricing to the channel in December 2013. Since then, AppRiver experienced a 400-percent increase in the total number of AppRiver partners engaged to sell Office 365 and 262-percent increase in the total number of Office 365 seats sold.

Perhaps more impressive is that AppRiver continued to grow its hosted Exchange practice to 250,000 active users even as it rolled out the new service.

“Office 365 is a great platform,” says Scott Paul, strategic accounts executive, AppRiver. “AppRiver makes it a great service as well. That’s because we live in an age of offshore call centers, indifferent customer service and increasingly complicated solutions. AppRiver gives its customers choice, peace of mind and adds a personal touch to technology – qualities that have become rare in the Digital Age.”

“We sought out AppRiver for its Office 365 support,” explains Jonathan Zapp, director of sales and marketing at All Mountain Technologies. “It was difficult, and often time consuming, to work with Microsoft Support. We take pride in our Always-On™ Managed Services and so it was a no-brainer to choose AppRiver for its consistently great 24/7 support. We operate in a close-knit community where word of mouth and reputation go a long way. AppRiver’s swift conflict-resolution time has helped increase our bottom line because customers trust that they can leave their IT worries with us and we will work through any technical issue before it impacts business operation.”

Some say tech and bad customer service go hand in hand, but by going above and beyond AppRiver has built a 93-percent customer retention rate across its suite of products. One reason for customer loyalty is the company’s ability to quickly solve customer issues.

About one in ten AppRiver employees holds a Microsoft Certified IT Professional certificate, including a recent 2014 Microsoft MVP Award Winner for Office 365.

Even more compelling to today’s customers, however, is the ability to wrap additional security services around Office 365. In an age of advanced persistent threats (APTs) and pervasive data theft, keeping private information secure is increasingly important.

AppRiver’s protect-detect-correct security strategy helps defeat today’s IT advanced threats by offering layered security options. These include SecureTide™ Spam and Virus Protection, CipherPost Pro™ Email Encryption and SecureSurf™ Web Protection.

For more information, or a 30-day free trial, please visit http://www.appriver.com.

About AppRiver
AppRiver is a Software-as-a-Service (SaaS) provider offering award-winning email and Web security solutions to businesses of all sizes. Understanding the need to protect networks from today's increasingly complex IT threats, AppRiver offers businesses a comprehensive, yet affordable subscription-based solution that incorporates the latest spam and virus protection, email encryption and Web security on the market. In addition, the company provides a complete managed service for Microsoft Exchange, as well as a bundled Office 365 solution. Since its inception, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 47,000 companies and 8.5 million mailboxes worldwide. The company maintains offices in Florida, Georgia, Texas, New York, Switzerland and Spain, and is led by an Ernst & Young Florida Entrepreneur of the Year award winner. For more information, please visit http://www.appriver.com.

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Dana Holway
AppRiver
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