Financial service organisations face unique challenges in overcoming consumer distrust of the industry and meeting the growing demand from customers for easy access to banking options and support 24/7.
London, UK (PRWEB) May 12, 2015
Creative Virtual, a global leader in customer experience self-service solutions, has announced their sponsorship of the Customer Engagement in Financial Services Directors Forum taking place in London on 21 May 2015. Chris Ezekiel, Founder & CEO of Creative Virtual, will also be featured as a speaker at the event.
This Directors Forum, hosted by Engage Customer, will focus on strategies financial service organisations can implement to regain customer trust and loyalty and build long term customer engagement success. Chris’ presentation, titled 'Using V-Person™ Technology for Omnichannel Customer Engagement', will address how organisations can provide customers with accurate, consistent and personalised information across contact channels with natural language virtual assistant solutions. He will show live demonstrations and share use cases from financial organisations currently utilising this technology to meet omnichannel customer engagement goals.
“Financial service organisations face unique challenges in overcoming consumer distrust of the industry and meeting the growing demand from customers for easy access to banking options and support 24/7,” said Chris. “I’m looking forward to this opportunity to share live examples of how financial organisations are already using advanced technologies in knowledge management, natural language processing and virtual assistants to meet their omnichannel customer engagement goals.”
The case studies Chris will highlight at the forum illustrate the power of V-Person for Finance, Creative Virtual’s Smart Help solutions which enable financial organisations to offer on-demand self-service options around the clock and allow customers to move seamlessly from one service channel to another, with context awareness and a full history of their conversation moving with them. He will also share use cases of organisations currently utilising this technology within the contact centre to reduce average handling times, improve first contact resolution and enable live agents to provide real-time feedback on content. All of these tools are designed to improve the customer experience, build brand loyalty and increase sales while also helping to reduce customer support costs.
To view the full agenda and register for the Customer Engagement in Financial Services Directors Forum, visit the Engage Customer website.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, Autodesk, E*TRADE, Lloyds Banking Group, Tesco and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.