RelevateNOW provides Five9 clients with the real-time data tools they need to improve their operational efficiencies, customer experience, and compliance.
Springfield, Virginia (PRWEB) May 13, 2015
Relevate® (http://www.relevategroup.com) announced today that it has joined Five9’s (NASDAQ: FIVN) Cloud Alliance Partner Program. This partnership will provide Five9 clients with the ability to utilize RelevateNOW, Relevate’s Real-Time data services API for Compliance, Verification, Identification, and Data-Enhancement solutions within their Five9 Call Center applications.
Relevate, a leader in data-driven marketing solutions for over three decades, offers a comprehensive range of marketing intelligence and digitally driven solutions designed to help data-driven organizations acquire, enhance, and manage their data. Five9 is a leading provider of cloud contact center software.
With this technology partnership, Five9 clients will be able to tap into the power of RelevateNOW Real-Time services package to better manage their call center flow, including:
- Identify who is calling before picking up the phone
- Routing a call to the most suitable representative based on factors such as Language, Income, Gender, Age, etc.
- Ensure successful campaigns by enhancing your list with pertinent information
- Perform a Phone or Demographic Append for any missing information
- Identify a Wireless Number to Remain Compliant with TCPA determine when not to use an Auto-Dialer and more.
“Relevate is excited to be a technology partner to Five9. Call centers have a unique challenge in that they want to have as much intelligence up-front when receiving in-bound calls, and on the flip side, they need to ensure they are in full compliance with privacy laws when making outbound calls. RelevateNOW provides Five9 clients with the real-time data tools they need to improve their operational efficiencies, customer experience, and compliance,” said Steve Rao, CEO of Relevate.
“Contact centers need fully integrated, flexible, and easy to manage applications to serve their customers. We created the Cloud Alliance Partner program to allow third parties to seamlessly integrate Five9 with their own portfolio. We are excited Relevate has joined the program,” said Walt Rossi, Vice President Business Development, Five9.
For over 36 years Relevate has provided some of the world’s most prominent brands with highly robust data solutions and data-management services. Equipped with a world-class team of consumer and business data experts, we don’t just collect data, we analyze and interpret data to give you the most powerful and comprehensive data solutions in the data industry. We are experts at turning data into actionable marketing solutions for your business and clients. Learn more about us at http://www.relevategroup.com.
About Five9 Inc.
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. Five9 provides businesses secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit http://www.five9.com.