Samanage Reinforces Data Security and Service Transparency Commitment with ISO 27001 Certification and New Service Trust Center

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Certification signifies company’s commitment to strict data security processes for its cloud-based enterprise service desk solution

Samanage ITSM

Samanage, provider of the only true multi-tenant, unified enterprise service desk cloud solution on the market, today announced another important milestone for its enterprise offering with the achievement of ISO 27001 certification.

The ISO 27001 certification is a framework of internationally recognized best practices for information security management systems (ISMS), and the required security practices within. These required security practices necessary for certification include the assessment and treatment of information security, and the legal, physical and technical controls involved in risk management processes.

The certification was achieved following two thorough audits of Samanage’s information management processes and data security controls.

“Every Samanage customer deserves only the most stringent data security and privacy protection,” said Doron Gordon, CEO, Samanage. “The ISO 27001 certification reinforces our commitment to adhering to the strictest security requirements in all of our operations as we focus on delivering the best enterprise service desk software experience on the market.”

Samanage also recently launched a comprehensive online Service Trust Center that includes a real-time service operations indicator, and an online service availability tool that helps the Samanage operations team communicate planned service changes with its customers.

“Transparency is a core value at Samanage, and our Trust Center allows our customers to review everything about our data security processes including data encryption, accountability, disaster recovery plans and agent security,” said Gordon. “Customers these days expect SaaS vendors to be completely transparent in every aspect of their service and we are committed to this through our online Trust Center.”

In addition to the ISO 27001, Samanage is also accredited by TRUSTe for data privacy practices, the US-EU Safe Harbor program, and Skyhigh Enterprise-Ready requirements for data protection, identity verification, and service security.

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Kiersten Hoffman
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