TrialCard Customer Experience Center Named to CUSTOMER Magazine Top 50 List

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Second Major Award of 2015 for TrialCard Center

Healthcare solutions provider TrialCard has been honored by TMC, a global, integrated media company, by being named to the 2015 CUSTOMER Magazine Top 50 Teleservices Agencies Ranking. The award continues a recent string of accolades for the TrialCard center, as it was named a Top 10 call center by BenchmarkPortal for the second consecutive year in April 2015.

This year’s CUSTOMER Top 50 list is the 30th annual publication of the ranking which recognizes top domestic and international inbound and outbound teleservices agencies as well as interactive inbound centers. Agencies on the 2015 list are acknowledged for being the largest in the industry as measured by the amount of billable teleservices minutes completed from November 1, 2013 through October 31, 2014.

“Recognition by an industry authority such as TMC and acknowledgement in CUSTOMER magazine speaks volumes about our Customer Experience Center’s capacity and capabilities,” said TrialCard President Mark Bouck. “Our center’s ability to handle the amount of interaction from patients, prescribers and pharmacies that programs supporting multiple facets of the healthcare space generate is truly remarkable” added Customer Experience Center Director Ed Jordan.

“The editors of CUSTOMER have ranked TrialCard as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers, that they are one of the largest outsourced call center providers in the industry,” added Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”

About TrialCard Incorporated
TrialCard Incorporated provides product access, medication adherence, and patient support services on behalf of pharmaceutical manufacturers. Founded in 2000, TrialCard has become the largest provider of patient access programs in the industry, processing over $1 billion in reimbursement benefits per year. TrialCard holds nine US patents related to the processing and marketing of patient access programs. The company is headquartered in Cary, North Carolina. For more information about TrialCard, please visit

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. For more information about TMC, visit

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