Confirmit Announces 2015 Best Use of Feedback Solutions ACE Award Winners

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Organizations celebrated for outstanding use of feedback to drive positive business results

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Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, today announced the winners of the 2015 Confirmit ACE (Achievement in Customer Excellence) Awards for Best Use of Feedback Solutions.

The Best Use of Feedback Solutions Awards are presented in addition to the annual Confirmit ACE Awards. These awards recognize organizations that best use Confirmit’s Voice of the Customer solutions to drive positive change, enhance processes and increase Return on Investment.

The following companies have been named Best Use of Feedback Solutions winners this year:

  •     Philadelphia Insurance

Winner, Best Use of Feedback Solutions for Voice of the Customer, acknowledging the organization that best uses its feedback solution to capture, analyze and respond to customer feedback to improve the customer experience.

  •     Asurion

Winner, Best Use of Feedback Solutions for Voice of the Employee, acknowledging the organization that best uses its feedback solution to capture, analyze and respond to employee feedback to improve the employee experience.

  •     Pitney Bowes

Winner, Best Use of Innovation in Customer for Employee Engagement, acknowledging the organization that has shown the greatest innovation in the application of its feedback solution to strengthen customer or employee engagement.

  •     W5 with Gas Networks Ireland

Winner, Best Use of Insight through a Market Research Agency, acknowledging the Market Research agency that has delivered the best Voice of the Customer solution to a client to improve processes or drive business change.

  •     The Hanover Insurance Group

Winner, Best Use of Feedback Solutions to Drive Overall Business Impact, acknowledging the organization that best uses its feedback solution to listen, analyze and act upon feedback to achieve business results, improve business processes, or institute change.

  •     21st Century Insurance

Winner, Best Use of Feedback Solutions in the Contact Center, acknowledging the organization that best uses its feedback solutions to listen, analyze and act upon feedback to improve contact center operations and results.

“These companies demonstrated exceptional and continued dedication to improving customer experience across their organizations,” said Henning Hansen, President and CEO of Confirmit. “Not only are they committed to Voice of the Customer best practices, they use customer insights – paired with additional data, such as the Voice of the Employee – to drive positive change and improvements to their business processes.”

Due to the strong applicant pool this year, Confirmit has also named honorable mentions in each of these categories:

  •     Siemens Building Technologies & Infor

Best Use of Feedback Solutions for Voice of the Customer

  •     ANYSYS and Belairdirect

Best Use of Innovation in Customer or Employee Engagement

  •     RONIN Corporation and Survey Sampling Europe

Best Use of Insight through a Market Research Agency

  •     Best Buy

Best Use of Feedback Solutions to Drive Overall Business Impact

  •     BNSF

Best Use of Feedback Solutions in the Contact Center

All companies recognized for Best Use of Feedback are also winners of 2015 Confirmit ACE Awards; the 2015 Confirmit ACE Award winners were announced on May 13, 2015.

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About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2015 Confirmit ACE Award, your organization must have conducted one or more customer satisfaction surveys between January 1 and December 31, 2014.

About Confirmit
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swisscom, and The Wellcome Trust. Visit http://www.confirmit.com for more information.

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