Association for Patient Experience Announces 2015 Award Recipients

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Leaders Recognized at Annual Patient Experience Summit

The Association for Patient Experience (AfPE) is proud to announce its 2015 award recipients who were honored Monday, May 18, at the sixth annual Patient Experience: Empathy + Innovation Summit, the world’s largest, independent conference devoted to improving the patient experience.

The awards were presented during lunch by AfPE President James Merlino, MD, and Cleveland Clinic Chief Experience Officer Adrienne Boissy, MD, MA. AfPE is a partner of the Patient Experience: Empathy + Innovation Summit, a four-day, interprofessional conference devoted to exploring patient experience as a key differentiator essential to healthcare delivery.

National University Hospital (Singapore) was awarded AfPE’s 2015 Practice of the Year Award which recognizes outstanding improvements or innovations that enhance the patient experience and promote best practice development. Effective nurse rounding helps manage patient expectations, provide service recovery and promote quality care. In 2013, National University Hospital introduced a structured nurse rounding program to increase nurse rounding and reduce the use of call lights. Key elements of the program include the EPEEP acronym: (E) Explain, (P) Pain/position, (E) Elimination, (E) Environment; and (P) Plan to return. Nurses are expected to explain their contact events, ensure patients are comfortable, offer help in toileting needs, ensure personal items are within reach and inform patients on the nurse’s next round. The program proactively increases nurse rounding by attending to patients every two hours instead of when a patient calls and has led to a 30 percent decrease in call light frequency per patient per day.

Mary Beth Modic, DNP, RN, CNS, CDE, Clinical Nurse Specialist, Inpatient Diabetes at Cleveland Clinic, received AfPE’s 2015 Outstanding Caregiver Award, which recognizes a caregiver who consistently goes above and beyond for the patient. Dr. Modic also works in the Center for Excellence in Healthcare Communication and has more than three decades of experience in nursing practice, education, consultation and research. She is known for her work in diabetes, clinical teaching and mentoring. She led the curriculum revision for the Cleveland Clinic Diabetes Self-Management Education (DSME) program which was based on extensive patient feedback. She serves as a faculty member in the Foundations for Healthcare Communications Course, Interprofessionalism Course, and LEAD – a clinical leadership development program for bedside nurses.

About Association for Patient Experience
AfPE is a 501(c)(3) nonprofit organization dedicated to improving the patient experience, ensuring quality care is delivered while keeping the patient's physical, educational, emotional and spiritual needs at the forefront. AfPE membership consists of more than 2,500 diverse individuals who share a common interest in improving the healthcare experience. Founded in 2010, AfPE is based in Cleveland, OH, and is sponsored by Cleveland Clinic. Patient-experience.org

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Jennifer Edse
@AssocPtExp
since: 07/2012
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