How do you best serve NYC clientele? Train employees in New Hampshire
Seabrook, NH (PRWEB) May 20, 2015
Seabrook, NH - Private Jet Services (PJS), the leader in private charter jet travel for a global clientele of executives, corporate groups, professional and collegiate sports teams, live entertainment tours, and high-net worth individuals, has added three New York City-based sales representatives to its staff who will undergo an intensive “uniquely New Hampshire” sales training and immersion program as they prepare to launch a New York office later this year. The move reflects the rapid growth and expansion of the Inc. 5000 company that offers unmatched personalized service, attention to detail, promptness and safety.
The three new employees who will soon launch the New York City office will spend the next six months living and working in the picturesque Seacoast region of New Hampshire, immersed in the community and corporate culture, and learning about each aspect of the business, with a specific emphasis on customer service - an area that differentiates PJS from competitors and that they feel can best be imparted in New Hampshire.
“There’s something in the New Hampshire ethos which drives our staff to provide impeccable service. That meticulous attention to detail creates an unmatched level of service and is something that other private jet services either cannot provide or are unwilling to provide,” said Michael Friedman, director of marketing and channel sales. “We often spend months planning trips, fine-tuning every detail to perfection to ensure flawless execution. Every detail of the trip is planned down to the minute, including contingency planning, putting our clients at complete ease.”
PJS chose to expand to New York because most of the company’s clients are located in the New York tri-state area, which is often referred to as the epicenter of private aviation. However, this six-month training and immersion program in New Hampshire - the first of its kind in the private aviation industry - is crucial for the new employees to soak up the culture of PJS and the staff’s passion for aviation and customer service, personally experience the company’s team work, learn New Hampshire community values and truly understand how PJS operates. PJS employees often work around the clock for clients, and sometimes the job requires staying up all night finding aircraft, planning every detail of trips and making sure trips are executed perfectly.
“It’s tough to truly understand our level of client service until you experience it every day,” Friedman said. “The new employees will be sales representatives, but they will get full operations training - not just selling but sourcing, quoting and everything that goes into making travel with PJS effortless.”
More than just a travel company, PJS operates like a concierge service. Everything a client needs and wants is arranged for them, including fine food and beverages, travel to and from the airport, in-flight entertainment and more. No special request is off limits: The company has planned in-flight theme “Pirates of the Caribbean” children’s birthday parties, arranged for special cleanings of a jet’s interior for clients with food allergies, traveled out of state to pick up a client’s favorite dessert for the flight, shopped for gifts and flowers on behalf of the client, and more. While other services book the flights and little else, service is truly what sets PJS apart.
Since 2010, PJS sales have more than tripled from $16 million to more than $50 million, far outpacing competitors. In 2014, the company was named to the prestigious Inc. 5000, a list of the fastest-growing private U.S. companies, and it is among the top 10 fastest-growing private companies in New Hampshire. Corporations, sports teams, high-net-worth individuals and others are switching to and staying with PJS because the service is hassle-free, flexible and convenient with no detail overlooked. PJS maintains a repeat-client rate of more than 90 percent, an indication of the company’s specialization, performance and reliability.
PJS clients include a variety of high-net worth individuals and CEOs. The company contracts with major corporations across the country to plan travel for corporate incentive trips, business meetings and conferences and transports employees between offices and job locations. The National Hockey League, Major League Baseball and Major League Soccer teams utilize PJS, as well as collegiate sports teams, which rely on PJS for game travel and recruiting.
PJS is a U.S.-government approved contractor, and it is one of the few private jet companies approved to fly NASA astronauts home from the international launch locations. The government approval is a reflection of PJS’s strict safety standards and performance history. Jet services go through a rigorous application and vetting process for approval, and only the best are selected.
Founded in 2003 by Greg Raiff, Private Jet Services (PJS) is a corporate aviation consultancy providing mission-critical flight services to a global clientele of corporations, professional and collegiate athletic teams, live entertainment tours, governments, and others who recognize the cost of their transportation is far exceeded by the cost of failure.
Raiff, the CEO, has more than 20 years’ experience at the helm of air transportation and services companies. His first business, StudentCity.com, was founded in his Middlebury College dorm room in 1989 and subsequently acquired by TUI Travel PLC, a FTSE 100 leisure travel company listed on the London Stock Exchange (TT.L) with over 53,000 employees worldwide. Raiff is a regularly consulted authority on air transportation, having been featured in national publications including The Wall Street Journal, The Boston Globe, The Denver Post and CNN.com.
Learn more about Private Jet Services at http://www.pjsgroup.com/.