These web conferences can serve as a strategic road map from leading experts you can trust.
Boulder, CO (PRWEB) May 21, 2015
With technology news breaking almost daily, rapidly changing customer demographics and expectations, and uncertain regulatory futures, utilities are finding it increasingly difficult to cut through the hype and understand what really matters for long-term success. E Source is pleased to announce the launch of an ongoing web conference series to help utilities and their partners stay ahead of the curve and keep their strategies on track.
The E Source Energy Industry Briefing Web Conference Series provides thought leadership, practical advice, and real-world case studies to help the utility industry navigate a wide range of critical strategic issues. Covering topics such as the next generation of customer programs, holistic customer experience (CX) management, the future of demand-side management and distributed energy resources, and successful change management strategies, this series will provide energy industry professionals with actionable insights and pragmatic recommendations from E Source experts.
“One of the hardest things for utilities to do right now is sift through the noise to figure out the important emerging trends they should be focusing their attention on,” says Matthew Burks, vice president of Strategy and New Products at E Source. “These web conferences can serve as a strategic road map from leading experts you can trust.”
The first web conference in the series, Four Secrets to Customer Experience Management Success, will take place on Thursday, June 11, at 2:00 p.m. EDT. Utility CX experts Maureen Russolo, from E Source Consulting Solutions, and Corry Poole, from ENMAX, will share their tips for CX management success. They’ll reveal the essential steps utilities need to take to implement and sustain a successful CX management strategy.
For a sneak peek at the fundamentals of a successful utility CX management strategy, watch a short video featuring Russolo.
About E Source
For 26 years, E Source has been providing research, consulting, and market research to more than 300 utilities and their partners. This guidance helps our customers advance their efficiency programs, enhance customer relationships, and use energy more efficiently.