Atlanta. GA (PRWEB) May 29, 2015
Presence Technology, a multi-channel provider of Contact Center solutions, today announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant.
Gartner’s May 18, 2015 report mentions 16 Contact Center Infrastructure technologies, some of which include: Computer-telephony integration (CTI)/Web services interfaces, Live and prerecorded video, Web chat, Multimedia contact routing and prioritization engines with real-time and historical reporting, Outbound dialing/proactive contact, Virtual routing applications for multi-site and work-at-home scenarios, Collaborative browsing, and Social media.
“We believe being in the Contact Center Infrastructure. Positioning in the worldwide Magic Quadrant by Gartner is a confirmation of Presence’s strategy to help customers provide a best in class customer experience to improve business performance with an Omni channel solution,” said Araceli Aranda, CEO of Presence Technology. “We innovate every year, launching new products to the market, like Video Interactions or WebRTC as an alternative for Contact Centers, and we will continue our research to enhance our clients operation," said Aranda.
About PRESENCE TECHNOLOGY
Presence Technology is a worldwide leading provider of Multi-Channel Contact Center solutions. Presence's solutions enable today's Contact Centers to optimize resources and improve communication process efficiency. Presence's goal is to provide the best customer experience in the communication channel of their customer’s choice.
Presence works in tandem with your existing phone system to simplify communication between businesses and their customers without significant equipment changes or costly upgrades. The Presence solutions will extend the life of your Avaya system by adding modern multimedia communication channels to its voice only ACD.
Presence's “best-in-class” usability will give your Contact Center a clear competitive advantage and lowest TCO. Our award winning software solutions are consistently recognized for quality and innovation, most recently receiving the Unified Communications Product of the Year Award from Internet Telephony. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe and Africa supporting their efforts around the world.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.