Instant Technologies Announces New Release of Chime for Lync/Skype for Business: The Next Generation Service Desk for the Enterprise

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Instant Technologies, a leading specialist in Unified Communications solutions, announces that the popular Chime product is revamped for version 2.1.

Instant Technologies, a leading specialist in Unified Communications solutions, announces that the popular Chime product is revamped for version 2.1. With new management dashboards, increased functionality, new features, and full support for Skype for Business, Chime is ready to be the service desk solution of the future.

The same enterprise IM platform that supports internal communications in companies across the globe can now be used to support entire IT or sales help desks. Improved functionality makes Chime a more comprehensive solution while maintaining its scalability.

Chime provides click-to-chat functionality to service desks and IT help desks worldwide using Microsoft Lync and now Skype for Business. New dashboard designs give access to even more information at a glance, while new features include queue scheduling, agent ratings, seeker history, and more.

In addition, Chime now interacts with Chime Hub, a cloud-based portal that allows external click-to-chat services to route to internal Chime instances. With this integration, companies can use Chime to place a “click-to-chat” button on any public-facing website, and have customers connect through a web client to internal help desk agents.

“Chime Hub is one of our favorite features of the new release of Chime,” said Peyton McManus, President of Instant Technologies. “It opens Chime up to a virtually limitless number of use cases that further leverages the Lync and Skype for Business platform.”

With our without Chime Hub integration, Chime remains an ideal solution for internal IT help desks and service desk operations thanks to features like automatic routing, customizable agent priority levels, and agent skill tags.

Instant Chime 2.1 is available now for download. For more information or to download a free trial visit http://www.addchime.com/.

To see all of the new features in this release, visit http://www.addchime.com/whats-new.html.

About Instant Technologies
Instant Technologies specializes in developing innovative, enterprise-class IM compliance and IM based service desk applications for Microsoft Lync®, Skype for Business®, and IBM Sametime®. Instant Technologies is a Microsoft Silver ISV Partner and IBM Business Partner based in Portsmouth, NH.

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Lisa McManus

Lisa McManus
@teaminstant
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