On Hold Company CEO Named Chairman of On Hold Messaging Association

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Bryant Wilson, CEO of On Hold Company, was recently elected chairman of the On Hold Messaging Association (OHMA) by a group of industry peers at the 2015 international conference in New Orleans.

Bryant Wilson, CEO of On Hold Company, was recently elected chairman of the On Hold Messaging Association (OHMA) by a group of industry peers at the 2015 international conference in New Orleans.

A membership association of full service on hold marketing companies, OHMA has more than 60 member companies in the United States and internationally.

“The focus of this organization is to bring on hold messaging companies together to elevate and maintain a high service standard,” said Wilson. “We promote strict standards of business ethics to ensure that companies using our services have a high regard for our industry and the value that we bring to their brands. In addition, we share ideas, new technologies and encourage networking opportunities within our membership.”

As chairman, Wilson will lead the board of directors, set the annual agenda and goals, as well as support and supervise committee chairs.

Voice over internet protocol (VOIP) will be Wilson’s primary focus as chairman; the new industry standard is affecting how on hold messaging companies’ deliver high-value marketing content to the end user.

“That technology is growing at such a rapid pace that new delivery standards are implemented every day,” he said. “We’re closely following those standards and trends so that we can help member companies adapt and keep pace with this ever-changing industry.”

“Bryant is great at keeping things on track and bringing the discussion back to what really matters,” says Chester Hull, Caller Experience Evangelist of Prosound Business Media and outgoing OHMA chairman. “His ability to lead, provide vision, and delegate tasks makes him an excellent choice for chairman. I'm excited to help accomplish Bryant's vision for this year!” 

As CEO of On Hold Company for the past 22 years, Wilson has led the company through an evolution of technological changes, most notably from analog to digital technology. “This major shift has changed everything – from how we produce our marketing content to how we distribute that content to our clients,” said Wilson. “One of our current goals at OHMA is to look at how trends in new telephone technology are impacting our ability to serve our clients and to develop strategies that help our members grow their businesses along side these trends and deliver the highest client experience possible.”

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Jonathan Kudabeck
On Hold Company
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