For service providers that need to maintain a predictable and optimized Network Operations Center, the gen-E Ops Center provides an integrated solution to positively impact the bottom line, optimize service quality, and minimize network risks.
Irvine, CA (PRWEB) May 28, 2015
gen-E, a leading network operations software solutions company for Service Providers, announced today a growing wave of account wins in the Multi System Operator (MSO / Cable), Wireless, and Wireline industries, including Wave Broadband (Wave Division Holdings, LLC). Wave is a rapidly growing provider of video, internet and phone services on the West Coast, serving over 415,000 residential and business customers.
“With 16 years of network operations expertise in the professional services industry, gen-E created the “gen-E Ops Center” software to address industry-wide challenges, including predicting and preventing service outages that cause customer churn, Tier 2 & 3 service call escalation, expanding customer services without increasing expensive resources and infrastructure” said Christian Mack, the 1999 founder of gen-E and interim CEO.
Mack added “We’re thrilled to have Wave Broadband join our many MSO and Telecom clients, including Charter Communications, Consolidated, and Buckeye. For service providers that need to maintain a predictable and optimized Network Operations Center, the gen-E Ops Center provides an integrated solution to positively impact the bottom line, optimize service quality, and minimize network risks.”
The gen-E Ops Center is the first software solution designed specifically for Service Providers offering near real-time predictive network operations insights to maximize service quality and network uptime. Best-of-breed industry standards gauge measureable network efficiencies and cost savings on each client’s network.
Because the gen-E Ops Center captures, correlates and analyses all of the data in near real-time, it is able to provide predictive insights into the impact of day-to-day NOC operations on both service quality and operating expenses.
gen-E offers the most scalable network and system solutions for service providers, leveraging innovative technologies such as IBM Tivoli, NetCool and other solutions so that clients can scale their business without scaling their infrastructure.
The gen-E Ops Center software solution is powered by IBM(R) Tivoli, the number one service management software, providing enhanced fault management developed specifically for Service Providers, based on best-of-breed industry standards.
With a focus on improving service availability, quality, and operational efficiency, gen-E leverages 16 years of network management expertise to maintain 24/7 network uptime and prevent loss of service to customers. By enhancing internal collaboration and workflow, gen-E helps customers accelerate the launch of new services and significantly improves customer service through more efficient processes.