Winning this Guildmaster Award with Distinction validates we are succeeding with our mission of making all our customers House Proud®
Lanham, MD (PRWEB) May 28, 2015
Thompson Creek Window Company, a window replacement products company located in the Washington D.C. and Baltimore metropolitan regions has been awarded a 2015 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Thompson Creek was selected as one of the over 300 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Thompson Creek achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
Rick Wuest, president and CEO of Thompson Creek, was proud to be honored as one of this year’s Guildmaster Award with Distinction winners. “Creating the best customer experience in our industry is the driving force behind everything we do at Thompson Creek Window Company” Wuest remarked. “Winning this Guildmaster Award with Distinction validates we are succeeding with our mission of making all our customers House Proud®.”
For more on the 2015 Guildmaster Award and qualifications, visit http://www.guildquality.com/guildmaster/.
About Thompson Creek Window Company
The Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek Window Company began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek Window Company has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek Window Company is headquartered in Lanham, MD with an 80,000 square-foot manufacturing facility in Landover, MD.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market. For more information, visit http://www.guildquality.com.