NetBoss Technologies, Inc. Selected by PALTEL for Innovative OSS Transformation Project

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Project to Support Paltel’s Service Quality Initiative

This project is all about providing the very best service quality to our growing customer base.

NetBoss Technologies, a leading provider of Right-Time Correlated Network Analytics and Operational Support Systems (OSS) to communication service providers (CSP) worldwide, announced today that it has been selected by PALTEL to begin a phased deployment of its OSS Transformation project. PALTEL is a member of PALTEL Group Companies and is specialized in fixed line and broadband services. It is considered the national carrier for telecommunications services and the backbone for data services in Palestine.

PALTEL selected NetBoss Technologies as its partner for this strategic project following a competitive bidding process. Building around its core NetBoss XT platform, NetBoss Technologies will deliver a fully integrated solution including correlated fault, performance, trouble, change, inventory, SLA, and environmental management systems. NetBoss XT will automatically discover and model the network, and through interfaces with PALTEL’s Customer Relationship Management (CRM) system, will enable affected services and customers to be instantly highlighted when network issues are encountered. Supported by the supplied trouble ticketing system, PALTEL Network Operations and Customer Care staff will be able to rapidly respond to events with network restoration and proactive customer interaction activities. Also supported by performance management and environmental monitoring systems, the OSS Transformation project system will provide real time end-to-end visibility of PALTEL’s network, services, and customers. The NetBoss Executive Dashboard will provide summary KPI, Service Impact, and SLA information to managers and executives in an interactive and mobile format, and similar KPI/SLA information can be provided to PALTEL’s enterprise customers via a web portal.

“This project is all about providing the very best service quality to our growing customer base,” said Maen Melhem, PALTEL’s General Manager. “Data services are growing exponentially, and we understand how dependent our enterprise and residential customers are on these services. We are making this investment in the OSS Transformation project and NetBoss to ensure our customers are fully satisfied with the services we provide.”

”We are very pleased to be selected by PALTEL for this forward looking project after their very rigorous evaluation process” said Jim Odom, President and CEO of NetBoss Technologies. “NetBoss and PALTEL technical teams have worked very closely to design an innovative solution based on proven technology that will serve PALTEL and indeed all of PALTEL GROUP well into the future”, he added.

About NetBoss Technologies, Inc.
NetBoss Technologies, Inc. provides an end-to-end portfolio of right-time correlated Network Analytics and Operational Support System (OSS) to communication service providers, improving their operational efficiency and quality of service by putting their Customers at the heart of their organization. Providing precise and actionable “anywhere, anytime” information on networks and associated services as well as customer experience, our products ensure revenue is protected through improved end-user quality of experience. NetBoss Technologies has hundreds of installations worldwide addressing the telecommunications, utilities, government, and public safety industry segments and is an active TeleManagement Forum member supporting open standards-based solutions. Visit us at

About Palestine Telecommunications Company - PALTEL
Paltel is the first and leading telecommunications company operating in Palestine since 1997, bringing the latest technologies and solutions for both the corporate and consumer markets.

For more than 18 years, Paltel has been consistently providing innovative, reliable, and high-quality Fixed-line and Broadband services coupled with outstanding customer-focused operations. Today, Paltel’s mission is to deliver state-of-the-art quality solutions in order to achieve superior customer experiences for its customers, locally and internationally.

Paltel offers a range of services for its residential, business and government customers that include Local and International Voice Services, Broadband & Internet Services, Data Communications Services and Value-Added Services.
Paltel is the first company of PALTEL Group Companies (JAWWAL, HADARA, PAL MEDIA, and REACH). Visit us at

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Tim Keithahn, Chief Financial Officer
NetBoss Technologies Inc
+1 (772) 618-4225 Ext: 1001
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since: 07/2011
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