I am confident that the combined experience of these three professionals will elevate the dealership’s services performance to an unprecedented level, and position our Tampa dealership as a nationally recognized service hub for RVers.
Tampa, Florida (PRWEB) May 29, 2015
Lazydays, the RV Authority and world’s largest RV dealership, with over 220 service bays, has long been recognized for its commitment to providing an outstanding customer experience with exceptional service and product expertise. As the industry has grown, Lazydays has identified opportunities to enhance its leading RV services offering for the savvy RV consumer who is looking for more. To that point, Lazydays is focusing on three integral service areas: strengthening the leadership team, investing in the Sys2K dealer management software, and introducing the new Lazydays Tech University program. These efforts will be implemented over the next few months.
To strengthen the company’s Services leadership team, changes are being made with talent from both within and outside the company. Doug Earle has been appointed the director of Crown Club Service. He comes to Lazydays from the US Air Force, MacDill AFB, Florida where he led hundreds of military personnel supporting complex aircraft in defense of our country. In Earle’s early years in the service, he was an aircraft technician and rose through the ranks to become a world-class leader in his profession. Steve Jensen has joined the team as the director of delivery and retail service. Jensen’s 30-year career – including the US Army, manufacturing and Best Buy - exemplifies strong leadership skills and a passion for “setting the bar” in customer experience. David K. Witty has taken on a new role and is now responsible for elevating Lazydays’ manufacturer relationships, focused on warranty and parts. He will also take the lead in growing Lazydays parts and accessories retail businesses both in-store and online.
“I am confident that the combined experience of these three professionals will elevate the dealership’s services performance to an unprecedented level, and position our Tampa dealership as a nationally recognized service hub for RVers,” says Tim Sheehan, Lazydays president and CEO.
Lazydays is in the process of implementing a dealer management system robust enough to handle their industry-leading services capability. As the commitment between Tim Sheehan, Lazydays CEO and Sys2k president Carl Sconnely continues to expand the use of new technologies, including mobile -- both teams are taking technology in RV dealerships to a new level; As Sheehan notes, “We are working towards a common goal to create technology that enhances the customers experience during the sales cycle and more importantly the after sales servicing of their purchase, all while decreasing the overhead of the dealership.” The two companies are working to bring seamless bidirectional communications between manufacturers, dealers, and their customers.
“It’s one giant leap forward for the RV industry” says Sconnely “as what is developed here not only benefits Lazydays, but will also be available to all RV dealerships and manufacturers alike.”
In an effort to upgrade the Lazydays technical talent, the dealership has introduced the new Lazydays Tech University training program. Lazydays Tech University, a proprietary program that follows the RVIA learning topics, and develops professional and technical skills that go well beyond basic RV repair and maintenance, is designed for Lazydays technician trainees who are beginning their career. The new comprehensive curriculum consists of a 10-week schedule of full day training sessions that include classroom as well as hands-on repairs. Overall, the program is an enhancement to the current industry leading tech training curriculum that the FRVTA, RVIA and RVDA jointly provide. Lazydays is widely recognized for its RVDA/RVIA certification and recertification training for all technicians
“Basing the new training program on the industry-developed tasks and skill analysis demonstrates Lazydays outstanding commitment to technician education,” says RVDA President Phil Ingrassia. “The combination of classroom and hands-on training will prepare trainees for rewarding careers as RV technicians.”
"We are confident that the combination of strengthening our leadership, Sys2K investment and the Tech University will help us bring the service experience to an unprecedented level," adds Sheehan. “We look forward to introducing our enhanced RV services offering to our customers in Tampa, as well as in Tucson later this fall.”
Lazydays®, founded in 1976, is the world’s largest RV dealership. Based on 126 acres outside Tampa, FL since 1996 and over 30 acres in Tucson, AZ since 2011, Lazydays has the largest selection of RV brands in the nation. Lazydays features nearly 300 service bays, more than 1,400 new and pre-owned RVs, and 2 onsite campgrounds with over 700 RV campsites. Lazydays has built its reputation on providing an outstanding customer experience with exceptional service and product expertise, and as a place to rest and recharge with other RVers. More than a quarter million RVers and their families visit Lazydays every year, making it “their home away from home.” Lazydays has been recognized as one of “Top 50 RV Dealer” by RV Business and one of Tampa Bay’s “Top Work Places.” The Lazydays Employee Foundation, supported by payroll contributions from over 70% of Lazydays’ employees, has contributed more than one million dollars to make many historic changes for at-risk children in the Tampa Bay and Tucson communities. For most people, Lazydays isn't just the beginning of their journey; it's very much a part of their ride. To learn more, visit http://www.Lazydays.com.