Partners In Leadership Study Reveals "Prevalent Organizational Deficiency" in Holding Others Accountable

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Only a Handful of Companies Successful at Managing Expectations

Only 18 percent successfully hold others accountable

Only a handful of people are getting accountability right. If just 18 percent of people can effectively hold others accountable, that suggests a lack of essential management skills in today’s workforce.

New research reveals that fewer than one in five people are able to successfully hold others accountable for delivering on expectations, research reviewed in a recently published a column for Training magazine and drawn from the Workplace Accountability Study conducted by Partners In Leadership, the premier accountability training and culture change company.

“Only a handful of people are getting accountability right. If just 18 percent of people can effectively hold others accountable, that suggests a lack of essential management skills in today’s workforce,” said Roger Connors, CEO of Partners In Leadership. “Having worked with thousands of organizations over 25 years led us to this statistical study, and we were not surprised to find that there is a prevalent organizational deficiency around this critical leadership skill. Just imagine what productivity and morale would look like if more leaders were effectively managing expectations!”

With 82% of respondents admitting that they have limited to no ability to hold others accountable successfully, coupled with the idea that 91% of respondents indicated that they would rank “improving the ability to hold others accountable in an effective way” as one of the top leadership development needs of their organization, it is clear that improvement in this skill is greatly needed. Roger Connors, along with his business partner and co-founder of Partners In Leadership, Tom Smith, recently authored a column for Training magazine on the subject titled, “Great Expectations: It Can Be a Dickens of a Time Holding Others Accountable.”

In the article, the authors point out that there is hope for improving one’s ability at managing expectations the positive, principled way. They wrote, “Successfully holding others accountable to deliver on expectations, and doing it in a way that makes others feel good about it, requires real effort and skill, even though the process itself is quite simple. Like many other aspects of one’s career, this too can be learned and eventually mastered. Doing it well yields predictable and satisfying results, taking away any mystery and confusion about what people are expected to do.”

To learn more about how to better manage expectations and hold others accountable the positive, principled way, read the full article at Training magazine.

For more information on how Partners In Leadership helps their clients better hold others accountable, visit the company’s website at or sign up for a free live author webinar.

About Partners In Leadership

Partners In Leadership is the world’s premier provider of Accountability Training® and Culture Change services. Our mission as a consulting firm is to help our clients achieve their mission, and our #1 award-winning content and global network of professionals across the world have enabled thousands of companies and millions of people to achieve dramatic results, reporting billions of dollars in improved shareholder wealth, saving hundreds of thousands of jobs—resulting in some of the highest praised and best places to work in the world.

Recently named to the Inc.5000 fastest growing privately held companies in America, Partners In Leadership was founded in 1989 by Roger Connors and Tom Smith, the four-time New York Times bestselling authors of the most extensive body of knowledge on workplace accountability ever written. They are considered the worldwide experts on workplace accountability. Learn more at

Partners In Leadership and Accountability Training are registered trademarks of Partners In Leadership, Inc. All other registered trademarks and trademarks used herein are the respective property of their owners.

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Michael Marti
Partners In Leadership, Inc.
+1 (800) 504-6070 Ext: 195
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