The new website will help us tell our story to more brands looking for an outsourcing partner with the tools, resources and expertise to help them improve customer satisfaction ratings and quality while also lowering costs.
WOODLAND HILLS, Calif. (PRWEB) June 03, 2015
Convergent Outsourcing, Inc., a leader in global customer care solutions, has announced the launch of a new website for its Contact Solutions division at http://www.convergentcs.com. The new site features a responsive web design format, and it emphasizes Convergent Outsourcing’s use of technology to help brands enhance communications, enrich the customer experience, and optimize long-term customer satisfaction and brand loyalty.
Convergent Outsourcing, Inc. offers contact center solutions that support customer acquisition, customer care and retention, welcome programs, accounts receivable, back office processes, crisis response and other critical communications.
“Our new website helps potential client-partners quickly discover the range of contact center solutions Convergent offers, as well as why they should trust us with their customer interactions,” said Casey Kostecka, President of Convergent Outsourcing, Inc. “Highlighting Convergent’s use of technology, including the award-winning CEScore performance management platform, helps us assure potential client-partners that their customers will receive high-quality service that can be measured and optimized to deliver the best results.”
The website’s comprehensive information on CEScore includes data on how the proprietary performance management platform enables Convergent and its clients to measure quantitative data gathered from contact centers against key performance metrics in order to shape financial and operational strategies on a continual basis. The new site also features company background information, an interactive locations map, and links to the company’s latest video which provides an inside look at Convergent Outsourcing’s contact centers.
“With significant new client wins in the communications and utility verticals, along with client renewals and recent awards, Convergent’s Contact Solutions division continues to grow its market share and reputation in the first-party outsourcing space,” said Mike Meyer, CEO of Convergent Outsourcing, Inc. “The new website will help us tell our story to more brands looking for an outsourcing partner with the tools, resources and expertise to help them improve customer satisfaction ratings and quality while also lowering costs.”
About Convergent Outsourcing, Inc.
Convergent is an integrated customer care organization providing solutions to help clients bridge relationships with customers through enhanced, unified communication. Convergent customer care delivery enhances brand equity while maximizing the customer experience through multi-channel voice, chat, e-mail and back office services that are continually measured for compliance and quality standards. With more than 60 years of history serving a diverse customer base, Convergent has contact centers strategically located to provide geographic time zone coverage and skilled labor availability. In 2014, Convergent was acquired by Account Control Technology Holdings, Inc., which represents a diverse family of companies offering comprehensive business process outsourcing services. For more information, visit http://www.convergentcs.com.