E Source Launches Experience Feedback Management Solution

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E Source is pleased to announce the launch of the utility-specific E Source Experience Feedback Management Solution, through a partnership with Confirmit. This voice-of-the-customer (VOC) offering allows utilities to collect, combine, and analyze customer, employee, and operational data in real time.

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Combining E Source’s utility industry knowledge with the industry-leading Confirmit solution delivers a truly powerful combination This solution was built specifically for utilities and the challenges they face—it’s transformative.

E Source is pleased to announce the launch of the utility-specific E Source Experience Feedback Management Solution, through a partnership with Confirmit. This voice-of-the-customer (VOC) offering allows utilities to collect, combine, and analyze customer, employee, and operational data in real time.

“Most utilities already realize the value of collecting voice-of-the-customer and voice-of-the-employee data. Unfortunately, the data are often fragmented and difficult to quickly access, analyze, report on, or respond to,” says Matthew Burks, vice president of Strategy & New Products at E Source. “We’re thrilled to bring this unique solution to utilities, enabling them to keep pace with market leaders and transform the way they handle and act on feedback across all contact channels.”

E Source has partnered with Confirmit—the leading software provider for customer experience, employee engagement, and market research—to provide the most comprehensive, robust, scalable VOC solution on the market. “We work with Fortune 500 clients across every sector, and we know how challenging it can be to effectively meet customer and employee needs,” says Dave King, president–Americas, Confirmit. “We’re excited to partner with E Source to give utilities the guidance and insights they need to drive excellence.”

This E Source solution provides utilities of all sizes with real-time, fully customizable dashboards featuring the most advanced reporting, analysis, and feedback-management capabilities known today. With the assistance of an expert E Source consultant, this technology will allow utilities to build and implement a tailored VOC strategy and program, set up the surveys and systems, and position themselves to manage the program internally for the long term.

“Combining E Source’s utility industry knowledge with the industry-leading Confirmit solution delivers a truly powerful combination,” says Burks. “This solution was built specifically for utilities and the challenges they face—it’s transformative.”

For more information on the E Source Experience Feedback Management Solution, visit http://www.esource.com/consulting/efms. And register for the June 23 web conference, How Utilities Can Listen Like a Leader, to learn about the benefits of feedback management.

About E Source
For 26 years, E Source has been providing research, consulting, and market research to more than 300 utilities and their partners. This guidance helps our customers advance their efficiency programs, enhance customer relationships, and use energy more efficiently.

About Confirmit
Confirmit is the world’s leading software-as-a-service vendor for multichannel voice-of-the-customer, employee feedback, and market research solutions. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and market research agencies worldwide with a wide range of software products for feedback/data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, Sony Mobile Communications, Swisscom, and The Wellcome Trust. Visit http://www.confirmit.com for more information.

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Kym Wootton
E Source
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