“The key to keeping customers and creating advocates is to have the right people in place and retain them. These reports provide a roadmap companies can use to do just that," says Errol Greene, Solutions Director for Clear Harbor.
Las Vegas, NV (PRWEB) June 08, 2015
In a sea of call center / customer care outsourcers, how do you know you are with the best? Visit Clear Harbor in booth # 714 during IQPC’s Call Center Week Conference and Expo, at The Mirage in Las Vegas and gain insight into the unique advantages that nearshoring provides over many other support options. The show runs June 15 – 19 and the Expo Hall is opened June 17 and 18.
While you’re at Clear Harbor’s booth #714, pick up a free copy of emerging customer experience (CX) research. In partnership with consultant Crystal Collier, Clear Harbor will be offering free download links to both “The State of Frontline Employee Engagement” and “The Customer Touchpoint Stress Test.”
The employee engagement study, conducted by AXIL Engage via MocoSpace (a top online gaming platform), explores how companies are attracting and motivating frontline employees, particularly lower-income workers including call center reps, fast food servers and retail employees. The findings highlight key opportunities to better engage and keep these employees through reward and recognition systems, re-vamping employee communications and increased use of mobile technology.
Clear Harbor will also offer the CX Act “Touchpoint Stress Test Study,” which examines how well companies are doing in delivering high-quality service across phone, email, online chat, and Facebook. This study provides a comprehensive snapshot of the customer experience across multiple service channels – phone, email, chat, and Facebook – involving 50 of the world’s most prominent, leading brands in various market categories. It provides research into how customers say they want to be supported to increase their loyalty and turn them into brand advocates.
“Both reports highlight ways companies can provide a better customer experience, first through having the right people in place and then retaining them, followed by supporting customers how they want to be supported,” says Errol Greene, Solutions Director for Clear Harbor. “The key to keeping customers and creating advocates is to have both in place, and these reports provide a roadmap companies can use to do just that.”
For a link to a free copy of both, just visit Clear Harbor in booth #714. If you make cannot it to the show email Errol for a copy of the reports: Egreene(at)Clearharbor(dot)biz.
IQPC's Call Center Week is the customer service industry's #1 event, attended by more than 2,000 professionals. The show runs from June 15 – 19 and features over 120 speakers delivering cutting-edge conference sessions on delivering an exceptional customer experience. The Expo Hall is opened June 17 and 18 and features top technology solutions and service providers like Clear Harbor who are driving the customer service industry forward. To register, please visit http://www.callcenterweek.com, call 1-800-882-8684 or email enquiry(at)iqpc(dot)com.
IQPC is a global enterprise with offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, India, Sydney and Toronto. The company leverages a global research base of best practices to produce an unrivaled portfolio of problem-solving conferences. Each year IQPC offers approximately 2,000 worldwide conferences, seminars, and related learning programs involving topics such as Call Center, Cold Chain, Defense, Government, Healthcare, Marketing, Mining, Pharma, and Transport. For more information, please visit: http://www.iqpc.com/
About Clear Harbor
Founded in 2004, Clear Harbor provides customer care and business process outsourcing services to companies in a wide range of industries. The company's Clear AdvantageSM business model combines best practices in strategic engagement, active partnering, quality and quantifiable value to deliver client-centric solutions. Named to the Inc 500/5000 list in 2009, 2010, 2011, and 2012 the company is headquartered in Alpharetta, Georgia and has operations in the eastern Caribbean. For more information visit http://www.clearharbor.biz, or call 678-566-3212, ext., 70304.
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