OTRS Group Projects Growing Demand for Cloud Based Service Management Product OTRS Business Solution™ Managed

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Cloud based service management solutions provider OTRS Group is projecting a greater demand for OTRS Business Solution™ Managed this year. OTRS AG has experienced unprecedented demand in 2015, and sees this as a sign that the cloud based model is fully connecting with major businesses.

OTRS Groups CEO André Mindermann heading a German helpdesk software company

André Mindermann, CEO of OTRS Group

We are very pleased to see that our cloud-based IT and customer solution is so well received, and we see our superior pricing validated. Even in Q2 of 2015, we already have recorded 165% performance of our goals for new OTRS Business Solution™ deals.

OTRS Group, leading provider of cloud based IT and customer service management solutions, today announces an increased demand for IT and customer support solution OTRS Business Solution™ Managed. This increased demand has surged in early 2015, with newly acquired business in Q1 2015 approaching total new business in 2014 as a whole.

OTRS AG won in the first quarter of 2015 even more customers for the cloud based OTRS Business Solution™ Managed as 2014 in total. At this rate, OTRS AG is projecting a rise in customers of approximately four times as much in 2015.

“We are very pleased to see that our cloud based IT and customer solution is so well received, and we see our superior pricing validated,” said André Mindermann, CEO of OTRS Group. “Even in Q2 of 2015, we already have recorded 165% performance of our goals for new OTRS Business Solution™ deals.”

Excelitas, a global technology leader for OEM customers in the optoelectronics, medical lighting, and aerospace and defense industry in the US and Germany, chose OTRS for its performance and reliability.

“OTRS convinced us as an extremely efficient, stable and adaptable ticketing system. We are using the cloud version OTRS::ITSM Gold, and are surprised by the reliability and speed of the software time and time again. It would be very hard to keep pace with OTRS using an in-house solution,” said Stefan Goerke, IT Infrastructure Manager at Excelitas.

Other new customers include KraftCERT AS in Norway and Clean-Lasersysteme GmbH in Germany. The most common reasons customers provide for choosing OTRS are:

  • Quick implementation
  • Speed and software reliability
  • Security backed by ISO/IEC 27001 certified data centers
  • Administration provided by OTRS experts, eliminating the need for IT knowledge

OTRS AG believes this strong growth is a sign that the business world is ready for cloud based solutions to their IT and customer service ticketing needs. With a projected growth of 200%, OTRS AG is poised to take advantage of this increased demand.

Find more information about the cloud-based IT and customer service management solution OTRS Business Solution™ Managed on the OTRS website.

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the cloud based Managed-OTRS solution, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software module OTRS::ITSM. With subsidiaries in the US, the Netherlands, Hong Kong, Malaysia and Mexico, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 34 languages, offers an associated iPhone App, and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com.

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Josephine Günther
OTRS AG
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