New DATAMARK Infographic Highlights Contact Center Technology Trends

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Cloud platforms, artificial intelligence, callback solutions and high-powered CRM software are shaping the future of call centers and customer care.

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Technology trends driving innovation in high-performance contact centers are the subject of a new infographic produced by DATAMARK, Inc., a leading provider of business process solutions, including outsourced contact center services for Fortune 500 companies and other large enterprises.

“Contact Center Technology Trends” highlights a number of software platforms, applications, tools and other technologies shaping the future of customer service in multichannel contact centers, where customer support is delivered through voice, email, web chat, social media and other communication channels.

The infographic covers such topics as:

  •     Cloud platforms
  •     Security and authentication tools
  •     Social media CRM software
  •     Gamification
  •     Artificial intelligence
  •     Language interpreting
  •     Callback solutions
  •     Workforce management software
  •     Customer relationship management and analytics

The new infographic is available at DATAMARK’s Outsourcing Insights blog at this link:

https://www.datamark.net/blog/contact-center-tech-trends

DATAMARK will exhibit its outsourced contact center services during the Expo Hall event at Call Center Week, June 15-19 at The Mirage Hotel and Casino in Las Vegas, Nev. Expo Hall hours are Wednesday, June 17th, 7 a.m. - 7:30 p.m., and Thursday, June 18th, 7:15 a.m. - 3:30 p.m.

About DATAMARK

Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.

Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.

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David Peregrino
DATAMARK, Inc.
+1 (915) 242-6299
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