ProProfs Acquires Knowledge Base Software Provider HelpIQ

Share Article

ProProfs Acquires HelpIQ to Help Businesses Create Highly-Searchable Online FAQs and Instantly Resolve Customer Issues

“The acquisition will enable us to expand our market presence to become a significant player in the knowledge base software segment,” said Sameer Bhatia, CEO of ProProfs.

ProProfs announced today that it has acquired HelpIQ, a cloud-based knowledge base software (http://www.helpiq.com/), that makes it easy to create an online help center, knowledge base, user manual, FAQ and much more. Leading companies such as Adobe, Spirit Airlines, Accenture, and Nissan trust HelpIQ for their online documentation.

Developed in 2010 in San Francisco, HelpIQ is cloud-based software for creating and managing online documentation and context-sensitive help. It enables users to create a user-friendly knowledge base without development or IT help. The fully customizable knowledge base requires no downloads or installations.

“The acquisition will enable us to expand our market presence to become a significant player in the knowledge base software segment,” said Sameer Bhatia, CEO of ProProfs. “Companies are increasingly seeking cloud-based solutions. HelpIQ software makes it easy for a company to create an online help center for their products and services to live in. This knowledge can be instantly accessed and searched by customers, employees and partners from anywhere in the world.”

ProProfs plans to support and extend the HelpIQ software platform in the following ways:

Enhanced Customer Support: The ProProfs support team is driven to improve the service provided to HelpIQ users by offering phone support in addition to enhanced 24X7 email and chat support.

Faster Product Improvement: The team at ProProfs will consistently add new features and enhance those already available. We would be expanding the development team to speed up the release of new features and handle customer requests faster. Customers can expect several new features like branded sites, conditional content, member management and more.

More Integrations: We plan on launching many more integrations with other products as well as with ProProfs native products.

“We started HelpIQ with the goal of making it easy to create and manage an online knowledge base. Our focus is on usability and user experience. HelpIQ has grown into a really great product. Now as part of ProProfs team, we will develop and deliver the features our customers require at a faster time to market,” said Brett Ryckman, founder and CEO of HelpIQ.

“We recognized that HelpIQ was a natural and valuable addition to our company’s software assets,” said Bhatia. “At ProProfs, we want all of our users to be delighted by our products, and the HelpIQ knowledge base software definitely supports that goal.”

About ProProfs
ProProfs is the leading provider of comprehensive online tools for building, testing, and applying knowledge. Through its Quiz Maker, Survey Maker, Training Maker and Knowledge Base products, ProProfs offers corporate trainers, marketers and educators powerful yet simple features without requiring them to download or learn complex software. Featuring the largest library of professional quizzes and assessments along with powerful teaching and training tools, ProProfs helps millions of users each month increase their productivity, efficiency, and profitability.

ProProfs is a privately held company headquartered in Santa Monica, California.

For more information, visit http://www.proprofs.com/knowledgebase/

Head Office and Mailing Address:
6800 Altamor Drive,
Los Angeles, CA 90045, USA
Phone: (855) 776-7763 M-F, EST 8AM-4PM

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Sameer Bhatia
ProProfs
+1 (855) 776-7763
Email >
@ProProfs
since: 07/2009
Follow >
ProProfs.com
since: 06/2011
Like >
Follow us on
Visit website