StellaService Honors iHerb With Elite Seal

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Third Party Firm Measures Customer Service Performance of E-Retailers

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iHerb, one of the world’s largest and most successful e-commerce companies, has earned an Elite designation by StellaService, an independent firm that measures customer service performance of online retailers.

The StellaService Elite Seal is only awarded to companies that deliver the highest possible customer service experience.

StellaService conducts daily evaluations of the performances of online retailers nationally and internationally. The StellaService Elite Seal is the only trustmark on the Web that objectively and credibly communicates to shoppers that a business is truly dedicated to providing great customer service.

iHerb is a major online retailer of nutritional supplement and wellness products, bath & beauty, specialty grocery items, superfoods, kids & babies, pets, creams & lotions, aromatherapy and fitness products.

In the StellaService benchmarks for first quarter 2015 (, iHerb ranked 19th overall for service, joining such brands as L.L. Bean, Nordstrom, Coach and Apple in the top 25 ranking. iHerb ranked first among retailers in the household/personal items category and was the only company in the household/personal items category in the top 25.

“iHerb continually strives to evaluate and improve its customer service. That is priority one at iHerb,” said Jose Castro, iHerb’s Director of Customer Service. “We know that customers have numerous online retail options, and we strive daily to ensure that iHerb provides the service that customers expect and deserve.

“To be honored with the StellaService Elite Seal is gratifying as it affirms that iHerb offers the highest possible customer experience.”

iHerb’s inventory includes more than 35,000 products and 1,000 brands, and the company ships to more than 150 countries. iHerb is a Google Trusted Store and has been ranked number one by Consumer Labs seven years in a row.

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John McCarthy, Vice President of Marketing
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