Mobile plays a huge part in crafting a frictionless experience so the in-stay solution puts real-time guest engagement right at the hotel's fingertips
Montreal, Quebec (PRWEB) June 15, 2015
GuestDriven, a Guest Engagement Platform provider at the forefront of innovation in travel technology, has been included in the 2015 Cool Vendors in Travel and Hospitality Report published May 28 by Gartner, the world’s leading information technology research and advisory company.
Gartner selected only three travel and hospitality firms for the 2015 publication of this report, which is published annually by Gartner. Included this year along with GuestDriven were Mobile Travel Technologies and RezNext. Gartner reports are objective and subject to strict, proprietary methodologies. As such we believe the significance of being included in a Gartner Research Report is highly validating for a technology firm.
GuestDriven announces their inclusion in the report as the biggest trade show in the travel technology industry approaches – HITEC by HFTP, which will take place this week in Austin TX June 15-18. During HITEC attendees from hotels globally will be able to meet the GuestDriven team and see live demonstrations of the Guest Engagement Platform.
To accompany its in-stay solution Engage, GuestDriven launched its Express pre-stay solution in late 2014. Guests can check-in online and choose exclusive offers and upgrades prior to arrival, which is a strong window for conversions. CEO Anthony Zebrowski-Rubin says Express has been received exceptionally well by the market.
“The full GuestDriven platform allows hotels to really know their guests in advance in order to offer a more personalized service. Mobile plays a huge part in crafting a frictionless experience so the in-stay solution puts real-time guest engagement at the hotel’s fingertips. Guests can order room service, request a valet, purchase a late check-out, communicate 1:1 with the front desk and more.”
Press Contact – media(at)guestdriven(dot)com
GuestDriven is a Mobile Guest Engagement platform that enables hotels to interact directly with guests via their mobile devices. Valuable marketing data, including guest preferences and behaviors and social media profiles, is passed to hoteliers, which can be leveraged to elevate guest experience and increase revenues by offering personalized perks, promotions and rewards. An integrated suite of specialized tools for targeting, campaigning and interacting with guests at every stage of travel assists hospitality brands in enablement of customer advocacy, allowing hotels to reward loyalty in real-time. GuestDriven was named a Top 20 Company by the Canadian Innovation Exchange. Founded in 2010 and headquartered in Montreal, Canada, GuestDriven has implementations in over 60 cities and more than 300 properties worldwide. For more information see: http://www.guestdriven.com
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*Gartner Cool Vendors in Travel & Hospitality, 2015 by Venecia K. Liu, May 28 2015