There’s no need for back-and-forth phoning, emailing or texting.
West Palm Beach, Fla. (PRWEB) June 17, 2015
MyTaskit, provider of the easiest to use and most complete task sharing and service coordination platform, today announced that eight new marine industry businesses have signed up for MyTaskit Pro, and four existing customers have upgraded to the optional hosted solution of the MyTaskitPro Operations module.
The new customers, specializing in boat and yacht repairs, marina services, and boat sales across the United States and Canada, will be using the solution for activities such as online task coordination, automation and optimization of operational tasks, enhanced communication with customers and staff, as well as improved access to customer service information. In addition, four current MyTaskit Pro users are converting to the MyTaskit Pro Cloud solution.
The 12 customers collectively do business with over 4,000 boat owners, and will be able to use MyTaskit Pro to communicate directly with those customers online. Collectively, they will be able to use the MyTaskit Pro Operations module to automate and optimize operational tasks for nearly 100 service professionals.
Boating professionals who have signed up to coordinate service tasks with customers and technicians online using the Coordination module of MyTaskit Pro (formerly known as The Boat Village Pro) include:
- Boats by George, Lake George, N.Y.
- Norwalk Cove Marina, Norwalk, Conn.
- Lake Powell Resorts, Page, Ariz.
- Florida Yacht Management, Ft. Lauderdale, Fla.
- Texas Marine, Beaumont, Texas
- Raven Marine Services, Sidney, B.C., Canada
- Marine International Diesels, Ft. Lauderdale, Fla.
In addition, Seaborn Marina, Bay Shore, N.Y., is a new customer of MyTaskit opting to use the Operations module of MyTaskit Pro (formerly known as DockMaster), including financial management, work order processing, inventory management, point of sale, marina management and sales management.
Several more MyTaskit Pro customers who use the Operations module have elected to convert to the optional hosted, solution reducing internal IT headaches and costs. Their business data will remain secure and accessible in the cloud. These new, hosted customers include:
- Dudley’s Marina, Cedar Point, N.C.
- Palm Island Marina, Cape Haze, Fla.
- Staten Island Yacht Sales, Staten Island, N.Y.
- Raven Marine Services, Sidney, B.C., Canada.
“Communication, coordination and information access are at the heart of the MyTaskit solutions,” says Kevin Hutchinson, founder and CEO of MyTaskit. “When customers have a service issue, they can simply ‘Taskit’ to their service pros. In today’s world, customers expect to do business online, and MyTaksit Pro enables marine businesses to do just that -- coordinate service online.”
Service managers can also ‘Taskit’ to field technicians or even subcontractors for complete coordination of service. They can upload photos or videos to make it clear what needs to be done, or they can proactively trigger automatic service alerts with customers based on personalized service plans, establishing an ongoing dialogue and a higher level of customer service.
“There’s no need for back-and-forth phoning, emailing or texting,” Hutchinson added. “This comprehensive, easy-to-use task management and service coordination platform helps you maintain an ongoing dialogue with your customers, stay closer to them, and ultimately keep the competition at bay.”
Eddie Miller, operations manager, from Boats by George, plans on using the MyTaskit Pro Coordination module to streamline communications with customers through the “quick launch” team on the docks. When their customers want to have a boat launched from the dry dock valet, “this will help the launch team prioritize launch schedules to accommodate clients, as well as see each client’s specific needs through any message connected with the launch task,” Miller said. Other service tasks could include anything from boat refueling to asking for two bags of ice aboard in the cooler or other sundry items from their shop. “We believe this will acclimate customers to tasking further requests such as service needs and fall decommissioning checklists.”
Business users can start using My Taskit Pro for service coordination and profile management for a nominal subscription fee of $79/user/month for service managers and $59/user/month for field technicians. Discounts apply for businesses that require five or more licenses.
To learn more, and to create a free marine business profile on MyTaskit, visit http://www.mytaskit.com.
MyTaskit simplifies life for individuals and service professionals by facilitating and automating personal and business tasks in the most proactive, coordinated and shared manner. The company’s solutions include MyTaskit, a mobile-enabled, easy to use task-sharing platform to centrally manage and coordinate all important activities related to both work and play. For businesses, MyTaskit Pro helps service professionals significantly increase operational efficiency, customer satisfaction and profitability by streamlining back-office and service delivery operations, and by establishing electronic, transparent and proactive communication channels with clients and coworkers. Learn more at http://www.mytaskit.com.