OnSIP Customer Success Team Honored as Bronze Stevie® Award Winner in 2015 American Business Awards

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Winners in first of two ABA awards events were presented on June 22 in Chicago

The OnSIP Customer Success Team was presented with a Bronze Stevie® Award in the Customer Service Team of the Year - Computer Software category in The 13th Annual American Business Awards in Chicago on Monday night. OnSIP provides real-time communications services to businesses and celebrates its Customer Success Team for achieving a 98% customer satisfaction rating in 2014 and to date— exceeding the national average for software companies by over 22%, according to the American Customer Satisfaction Index [1].

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards were presented to winners during a gala banquet on Monday, June 22 at the Fairmont Chicago Millennium Park Hotel. More than 400 nominees and their guests attended.

Monday night's awards were presented in two ceremonies, before and after dinner. The after-dinner presentation were broadcast live nationwide by BizTalkRadio. The pre-dinner presentations were taped and will be broadcast by BizTalkRadio this Thursday June 25 at 8:00 pm ET.

The 2015 American Business Awards will be presented at two awards events: Monday’s banquet in Chicago, and at the new products awards banquet on Friday, September 11 in San Francisco.

More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and Human Resources Department of the Year, among others. The OnSIP Customer Success Team was nominated in the Customer Service Team of the Year category for Computer Software.

“Creating relationships with customers is every bit as important as working with them to solve their issues,” said Larry Browne, Director of OnSIP Customer Success. “We build trust with customers. They know when they call, they’re going to get the answer they need, and we work to make it as pleasant an experience as possible. Many customers are surprised the first time they call that we answer so quickly and think we have a much larger team. I love talking with people and assisting them with their issues— big or small. Every day is a series of new challenges.”

Browne came to OnSIP in 2010 and helped build the Customer Success Team, which currently has an average team member tenure of 3 years and growing. With a focus on delivering top-notch customer service through the latest technology, Larry has attended Zendesk University 2013, 2014, and 2015, as well as Illuminate: A Strategic Approach to Customer Engagement. Browne genuinely cares about helping people, exemplified in both his work at OnSIP and his position as Fire Prevention Officer and volunteer firefighter for Doylestown Fire Company No 1 in Bucks County, PA.

More than 200 executives worldwide participated in the judging process to select this year’s Stevie Award winners.

“We are extremely impressed with the quality of the entries we received this year. The competition was intense and every organization that won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards. “To those outstanding individuals and organizations that received Gold, Silver, and Bronze Stevie Awards, the judges and I are honored to celebrate your many accomplishments. You are setting a high standard for professionals nationwide.”

OnSIP is a long-time participant in the American Business (Stevie) Awards. Past awards include: In 2013, OnSIP CEO and Cofounder Michael Oeth was awarded a Gold Stevie® Award in the Executive of the Year - Telecommunications category. Prior to that in 2012, OnSIP was presented with both a Gold Stevie® Award in the Website Awards category and a Silver Stevie® Award for Company of the Year—Business Services. To learn more about OnSIP’s latest awards and news, visit http://www.onsip.com/blog.

Details about The American Business Awards and the lists of Stevie winners who were announced on June 22 are available at http://www.StevieAwards.com/ABA.

About OnSIP
Founded in 2004, OnSIP is a leading provider of real-time communications (RTC) services to over 40,000 businesses. OnSIP® Business VoIP customers enjoy the benefits of an on-demand phone system without the traditional high cost, burden, and inflexibility. The company also offers a cloud platform and simple APIs for developers to rapidly and affordably build RTC applications of their own. For more information, visit http://www.onsip.com.

About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors and partners of The 2015 American Business Awards include BizTalkRadio, CallidusCloud, Engility, Fareportal, John Hancock, PetRays, and Softpro.

Source [1]: http://www.theacsi.org/index.php?option=com_content&view=article&id=147&catid=&Itemid=212&i=Computer+Software

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Kevin Bartley
OnSIP
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