El Paso, TX (PRWEB) June 27, 2015
The digital mailroom concept is the focus of a new infographic produced by DATAMARK, Inc., a leading provider of business process solutions, including outsourced contact center services for Fortune 500 companies and other large enterprises.
In a digital mailroom, incoming information by mail, email, fax and other channels are captured immediately upon arrival and moved into a digital workflow. Hard-copy correspondence and forms are scanned, digitized and automatically routed to appropriate departments for handling.
A digital mailroom is a cornerstone of Enterprise Content Management (ECM)—the strategies, tools and technologies for managing an organization’s information through its entire lifecycle.
The goal of a digital mailroom is to automate where possible to reduce the number of manual touches. After documents are scanned and digitized, Optical Character Recognition (OCR) technology extracts and validates information for use in databases and business applications.
The benefits of a digital mailroom include:
- Improved responsiveness to customers
- Reduced transaction time
- Improved searchability and shareability of documents
- Improved project collaboration
- Agile and mobile working environments via laptop, tablet or smartphone
- Improved information security and compliance
- Can free up facility space used for document storage
- Can reduce headcount required for manual processes
The new infographic is available at DATAMARK’s Outsourcing Insights blog at this link:
Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises.
Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.