“Providing superior customer service is at the heart of our company’s vision and we are particularly proud to add the American Business Awards to our long and growing roster of customer service awards,” said Werner Kunz, COO at Fareportal.
NEW YORK, NY –
(PRWEB) June 30, 2015 -- CheapOair, a leading hybrid (online/traditional) travel agency, announced today that its customer service department was honored as the Gold winner in the highly competitive Customer Service Department of the Year category in the 13th annual American Business Awards. This marks yet another accolade in CheapOair’s long line of customer service awards, following prior wins in 7th annual International Service Excellence Awards and 9th annual Stevie Awards for Customer Service 2015.
“CheapOair aims to make booking the perfect trip effortless, affordable and enjoyable, no matter whether travelers book online, via our app or by calling one of our customer care centers located around the world,” said Werner Kunz, chief operating officer at Fareportal, the company that operates CheapOair. “Providing superior customer service is at the heart of our company’s vision and we are particularly proud to add the American Business Awards to our long and growing roster of customer service awards.”
Nicknamed the Stevies for the Greek word meaning “crowned,” the American Business Awards are the nation’s premier business awards program. More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, with more than 200 executives worldwide participating in the judging process to select this year’s Stevie Award winners.
CheapOair also won Gold in the Direct Response Video of the Year category for its latest “Perks” TV commercial and Julia Zamorska won Gold in the PR Executive of the Year category. Fareportal also won a total of nine silver and five bronze awards.
Winning three gold awards puts Fareportal in the fine company of organizations such as: MWW Group (four golds), AT&T, Girl Scouts of the USA, Gulfstream Aerospace, and Isagenix International (three gold wins) and Accenture, Bell Helicopter, Broadstreet, Carbonite, Cigna, Cyracom, IDEXX Laboratories, Hewlett-Packard, Lifesize, Marriott Vacations Worldwide, Roth Staffing Company, Signet, and SoFi (two gold wins each).
For award acceptance videos, please see: Direct Response Video of the Year award acceptance speech at: https://www.youtube.com/watch?v=vCodse7QlWg and Customer Service Department of the Year award acceptance speech at: https://www.youtube.com/watch?v=Fh-qToDazv0. For a post-awards interview about the Customer Service Department of the Year win, please see: https://www.youtube.com/watch?v=f8_kEv6c1fY.
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-800-566-2345) bridges the gap between an online and traditional travel agency with trained travel agents available 24/7 to help find deals and offers to destinations worldwide on over 550 airlines, 150,000 hotels, and 100s of car rental companies. Partner airlines benefit from access to CheapOair's broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.