ICX Association Honors Outstanding Use of Tech in CX

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Hands out Excellence Awards at the 2015 ICX Summit.

ICX Association executive director, Scott Slucher, welcomes more than 300 attendees to the 2015 ICX Association Excellence Awards ceremony at Skydeck Chicago.

These award winners represent innovation excellence and good business practices.

On Monday evening, the Interactive Customer Experience (ICX) Association handed out their 2015 ICX Association Excellence Awards to 14 winners in the categories of digital signage, kiosk & self-service and mobile, as applied across many vertical markets. The awards, judged by a panel of 24 industry experts, recognize achievement in the use of technology to create outstanding customer experiences. The awards ceremony, held at Skydeck Chicago on the 103rd floor of the former Sears Tower, was part of the 2015 ICX Summit, a conference devoted to showcasing the many ways technology can be used to create transcendent customer experiences.

Scott Slucher, the Executive Director of the ICX Association, was impressed with the depth of quality in all the submissions. “Having looked at every submission, along with the judge’s evaluations of those entries, it’s encouraging to me to see so much good work being done with technology to create transcendent customer experiences,” he said.

“Part of our continuing mission is to recognize good work in the industries we cover,” said Kathy Doyle, Executive Vice President and Publisher or Networld Media Group. “These award winners represent innovation excellence and good business practices.”

The 2015 ICX Association Excellence Awards winners:

  • Best Corporate Communications Deployment: Digital Signage

Acorda and Téléciné, “Synapse TV”

  • Best Digital Out-of-Home Deployment: Kiosk/Self-Service

Verifone Media: VNET In Store

  • Best Digital Out-Of-Home Deployment: Mobile

Verifone Media: VNET In Store

  • Best Entertainment/Gaming Deployment: Digital Signage

AMC – Allure Global Optimized Digital Menu Board Deployment

  • Best Entertainment/Gaming Deployment: Kiosk/Self-Service

LA Interactive for LA STAPLES Center

  • Best Government, Education or Non-Profit Deployment

Rotman School of Management – University of Toronto

  • Best Healthcare Deployment: Digital Signage

The Marianjoy Rehabilitation Hospital Digital Network

  • Best Healthcare Deployment: Kiosk/Self-Service

ContextMedia Exam Room Tablet

  • Best Restaurant/Foodservice Deployment: Kiosk/Self-Service

Buzztime BEOND Tablet

  • Best Retail Deployment: Digital Signage

Toronto Blue Jays Flagship Retail Shop

  • Best Retail Deployment: Kiosk/Self-Service

Shell Fuel Rewards Kiosk

  • Best Retail Deployment: Mobile

IndoorSPIRIT by SPIRIT NAVIGATION

  • Best Travel/Hospitality Deployment

San Francisco International Airport (SFO)

  • Best At-Large Deployment

Leap Motion Enabled Multi-Touch Presentation Tool, RMG Networks

ABOUT THE ICX ASSOCIATION

The Interactive Customer Experience (ICX) Association, based in Louisville, KY, connects B2C brands to technology that elevates the customer experience. This is accomplished by partnering with supplier-side members to deliver content that explains, researches and demonstrates technology-based approaches to brand-side members through many mediums including: live conferences and symposiums, webinars, peer groups, case studies, eBooks and many more. Learn more at icxa.org.

ABOUT NETWORLD MEDIA GROUP

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include ATMmarketplace.com, DigitalSignageToday.com, FastCasual.com, PizzaMarketplace.com, KioskMarketplace.com, MobilePaymentsToday.com, VirtualCurrencyToday.com, QSRweb.com, RetailCustomerExperience.com and ChurchCentral.com. The company produces executive summits in the fast casual, retail, ATM and mobile payments industries. Its custom media division develops Web sites, premium content and marketing services for associations such as the ATM Industry Association, the Electronic Funds Transfer Association and the ICX Association.

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Tom Harper
Networld Media Group
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