The Wickford Group Chats with Spencer Fane’s Chairman, Pat Whalen, about the Firm’s Unrelenting Focus on Their Clients’ Interests

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Law Firm leader reveals a taste of the recipe that keeps the firm’s clients coming back.

Spencer Fane has a reputation for having first class lawyers...[b]ut what grabbed The Wickford Group’s attention was the firm’s unique focus on their clients

The Wickford Group, a leading consulting and training company serving law firms and in-house legal departments, selected Pat Whalen, Chairman of Spencer Fane, as its subject in the latest edition of Insights. Insights is an ongoing conversation with senior in-house counsel and law firm leaders that delves into the relationship between in-house lawyers and their outside counsel. Pat, a top intellectual property, financial services and data security lawyer, uses this edition of Insights as a platform to discuss how he and the lawyers at Spencer Fane connect with their clients by knowing what their clients need.

“Spencer Fane has a reputation for having first class lawyers – they’re a talented group,” said Rod Boddie, Principal & Senior Advisor of The Wickford Group. “But what grabbed The Wickford Group’s attention was the firm’s unique focus on their clients. Their approach to the client experience is grounded in the very same principles we espouse – get to know client, the client’s business and the client’s pressure points, and deliver not only great legal services, but an entire experience that relieves those pressure points. We were very pleased when Pat agreed to offer us his insights.”

ABOUT THE WICKFORD GROUP:

The Wickford Group is a premier legal consulting and training company providing high-end customized client relationship solutions to law firms across the country. By drawing on its members’ experience as in-house counsel and by incorporating the thoughts and opinions of dozens of in-house lawyers, The Wickford Group has created client relationship programs and initiatives that guide outside counsel on what clients expect from their lawyers and how to deliver it. For more information, visit http://www.thewickfordgroup.com.

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Debbie Lane
The Wickford Group
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