CRMXchange Quality Assurance and Analytics Eighth Annual Virtual Contact Center Conference

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Live Web Sessions, Exhibit Hall and Networking Opportunities Highlight Event

Quality Assurance and Analytics Virtual Conference

"Each vendor, on average, had over 85 visitors to their booths during the event with an additional 100 requesting vendor information," said Sheri Greenhaus, Managing Partner, CRMXchange.

Cyber M@rketing Services (CRMXchange), and The Quality Assurance and Training Connection (QATC) recently hosted their 8th Annual Contact Center Virtual Conference - “Best Practices in Quality Assurance and Analytics”. The Conference, held from June 1 – 4, featured presentations by experts on issues that confront customer care professionals daily. It was fully interactive and all customer care professionals within an organization were able to participate, a benefit that would be unrealistic for an on-site conference. Over 1,000 attendees from 40 countries participated in the event, from diverse industries: financial services, insurance, health care, transportation, technology and others. On average, events drew over 560 registrants. They flocked to live sessions which discussed issues such as the importance of metrics, forecasting and scheduling in managing the contact center.

Post conference survey comments from the registrants were favorable. Attendees were enthused about the virtual nature of the conference. Just under 100% of respondents rated the Conference good to excellent. They appreciated that the conference was free with no travel involved so everyone from their office could attend and share in the information presented. Participants were pleased that session recordings were posted quickly on the conference site and that all slide decks were available prior to the live sessions.

“This has proven to be a very popular event,” said Sheri Greenhaus, Managing Partner of CRMXchange. “Each vendor, on average, had over 85 visitors to their booths during the event with an additional 100 requesting vendor information. The exhibit hall gave vendors an opportunity to present their ‘story.’ They displayed their white papers, case studies, brochures and videos.

About Virtual Conferences
CRMXchange produces three virtual conferences per year: Customer Journey in March, Quality Assurance and Speech Analytics in June, and Workforce Management and Performance Optimization in November.

About CRMXchange
CRMXchange is the premiere destination for information on relationship management solutions, including: customer interaction best practices, CRM programs, training, and other valuable industry resources. For more information about upcoming virtual conferences, visit,, or contact Sheri Greenhaus at 941-702-8389

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Sheri Greenhaus

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